Ready When Promised
How many points is Ready When Promised?
40
How many points is Carry Over?
30
30
QT > QV1 > QP > QV2
88%
What is the goal for Carry Over?
<5%
What is the goal for Call Back %?
85%
What day does WeCare come out?
Wednesday
Why is Ready When Promised important?
One of the basic expectations that our customers have is that their prescription will be ready when it was promised. The promised time provides customers with an indication of when they can return to the store to pick‐up their prescription and how long to expect to wait if they are waiting in‐store
Why is Carry Over important?
When prescriptions are left in the queues into the next day, it increases the possibility of a prescription order not being ready for a customer at pickup. It also increases the amount of work for the pharmacy team the following day.
Why is Call Back % important?
Responding back to customers is a critical part of pharmacy workflow. A team’s timely response to customer inquiries sets the tone for the rest of the interaction and maintains trust between customers and colleagues, minimizing customers coming in for incomplete orders.
What other tool plays a crucial role in being successful in WeCare and why?
My Schedule! - The right people in the right place at the right time
Hiring
Roster guidelines
Attendance policy