Billing Basics
This day of the billing cycle is when the bill becomes due, 27 days after generation.
What is the due date?
This 12-digit number MUST be used when a customer makes a payment.
What is the customer’s account number?
This happens when a customer changes their service in the middle of the billing cycle.
What is proration?
This system is used to search jobs, reschedule jobs, and add notes.
What is Simply WorkFlow (SWF)?
This is the number of billing cycles Digicel+ uses.
What is four (4)?
This fee is charged when a customer pays after the due date.
What is the late fee of $500 + tax?
The GCT rate for video and broadband services.
What is 15%?
When a technician is assigned to a job, this job status appears in SWF.
What is “Confirmed”?
This type of billing charges customers in advance for subscription services.
What is advance billing?
A customer who overpays can request this through Customer Care.
What is a refund?
This tax applies to telephone calls at $0.05/min to landlines and $0.40/min to other numbers plus 25% GCT.
What is STCT (Special Telephone Call Tax)?
This TCRM option is used when scheduling an upgrade that requires a technician visit.
What is WFM Schedule Date?