Facets
The navigation area has 3 panes, the Application pane, the Favorites pane and?
Open Work
What does HIPAA stand for?
Health Insurance Portability and accountability Act
What color of font is considered non-HIPAA related?
Green font
Alex has two cats. What are their names?
Tuna and Sardine
What is the routing role reason you'd route a task to for an OEBB Eligibility Discrepancy?
R034 - MA OEBB Specialist
True or False: Facets allows you to have several applications open at once?
True
What information are we allowed to provide to an AI Assisted Caller?
Benefits and Claim information
Please search ID: and select the Subscriber. What is the Group Name, and the Individual Deductible amount and how much is remaining?
OEBB - Tillamook DS
$2,000.00 / $1,801.15
During introductions, what is the name of James' favorite football team?
Dallas Cowboys
What documents are required to be submitted in for a caller stating they have POA for a member.
The entire POA document and the Notary/Signature page
If the caller provides you the Scriber ID, what three validators are required? What P&P page can this be found in?
First name, last name, DOB
MED1017 - Validation
What is the appropriate P&P page that talks about one-time verbal approval
MED1026 - Auth/PHI Verbal Approval
Please search ID: and access the Subscriber. For INN, please provide one of the services listed when the deductible is waived
Birth Doula services
Hospice Care
Assistance Reproductive Technology Services (ARTs)
Artificial Insemination
Virtual Care Visits through CirrusMD
What is the name of the little German town that Cyndi lives 20 minutes from?
Leavenworth, WA
Please pull up your task history for the last 5 days and provide me the most recent CST number
This will vary based on the rep that selects this question
What tab within Facets Customer Service will you locate previous calls?
The General tab
IN your own words, describe what Masking a Call means and what P&P shows visual screenshots?
Clicking the Mask feature on the phone to add a static to the conversation.
MED1017 - Validation
Search ID: . What is the Medical and Vision Customer Service number?
503-265-2909
Toll Free: 866-923-0409
Please access the September 2025 Moda Newsletter and provide the quote listed at the top of the newsletter
"Happy we bask in the warm September sun, which illuminates all creatures"
Henry David Thoreau
Access FindCare and search under the Synergy network and locate the following:
Specialty: Audiology
Location: Coos Bay, OR
Distance: 25 Miles
Provider: Slayden, Mitzie M
Address: 1052 Southwest Blvd Coos Bay, OR 97420
Phone: 541-435-0850
What are the four required click notes for an Eligibility call?
Eligibility, Effective Date, Plan Description, Class Description
What are the listed Sensitive Conditions?
HIV/AIDS, Reproductive Health, Abortions, Genetic Testing, Mental Health diagnosis and treatment, alcohol/drug treatment
Please search ID: . Please provide the following:
Group #
Group Name
Network
INN Ded, and remaining
INN OOP Max and remaining
Benefit period
10017982
OEBB - Three Rivers SD
Connexus
$2,000.00 / $2,000.00
$6,500.00 / $6,500.00
From: 10/01/2024
To: 09/30/2025
An OEBB member called to get help submitting an Auth/PHI form so her spouse can be approved to speak about her account. Please direct me to an Auth/PHI form
Modahealth.com > I'm a member > Resources > Forms > Authorize Moda Health to use/disclose information about a member
Please search in the Facets Provider Application for the following:
Practitioner: Lara Dilkes
Specialty: Acupuncture
NPI: 1841329950
What is the P ID?
Is the provider contracted with Connexus? If so, what is the effective date?
What is the name of the Provider Group Lara is affiliated with?
P625730
Yes, as of: 07/01/2019
PDX Acupuncture, P ID: P719879