Call Servicing
how do we verify whn doing 2nd tier authentication
cm proides trip id and at least one detail about the trip
how can the cm pay for their trip?
card, points, both
How much is our booking fee?
0.00
after cancelling and refunding points, what should we press to update the point balance
refresh
describe a 5 star hotel
An expensive luxury hotel offering guests the highest standards of accommodations and facilities and providing almost any level of personal service. Hotels in this category are among the worlds finest.
what is the correct branding for points
CURP
who has access to the edit
JPMR SR
who processes the ticket void/cancellation for NON- Arc carriers?
the airline
If verification is needed what do we request
16 digit, zip, full name
what's the COS booking code for delta basic economy
E
what is the advisory we must provide before cancelling
cancellation advisory and fangut
what is the default sorting for the car rentals
price: lowest
whwn discussing the vehicle type. it is imperitive that we say "Toyota Corolla" ____
or similar
If the call auto pops, what should we request
full name, zip
which card product or value wouldn't benefit from applying points to the statement credit option
.0125 .015 higher tier (pref, res)
If cm has questions about statement credit or experiences where do we transfer them ?
CMS
when should schedule change advisory be provided when booking flights?
when retrieving phone number
if cm has questions about preffered seating or upgrades, what should we do
refer them to the airline
What button do you click to see the itinerary in orxe?
go to super pnr
whats the airport code for Rio De Janeiro
GIG
when should cmd be provided
outbound calls, new party joins line, call placed on speaker phone
what is the maximum amount of peopel we can book on the same flight itinerary before it's considered a group booking?
8
what info needs to be recapped for hotel
if we want to confirm that the refund has been initiated, where can we check
accounting tab
questions regarding travel insurance should be transferred to what department?
benefit administration