Self-Serve Options
Can a personal customer submit a non-fraud CC/ACS dispute online?
Can we submit an escalation/complaint through an unsecured email?
Absolutely! Just be sure to redact and obtain relevant details for relationship builder
Who became the host of the game show "Jeopardy!" in 1984?
Alex Trebek
Can we request a duplicate T5 tax slip for a customers personal savings account?
Yes! Omni Secure - Investing
Who is considered the "King of Pop"?
Michael Jackson
Is it possible for customer to view ACS transactions limits? How?
Yes, through the TD App by clicking the menu option on the top left corner then 'Banking Services'.
Can we view past messages/responses from a customer?
Yes, simply click on the customer name in your assigned inbox
Who played the roles of Captain James T. Kirk and T.J. Hooker?
William Shatner
Can we process a CC Credit balance refund to a bank account?
No. Unfortunately, the customer will have to call or connect with the secured chat team.
Where did Justin Bieber's talent manager discover him?
YouTube
A customer may have lost their CC. Is it possible to lock the card using a self-serve option?
Yes, by selecting the card after signing into the TD App
Is it possible for a customer to send you a secured/unsecure SMBO message directly?
Yes, you will just need to advise the customer to enter ATTN: *DCO NAME* in the subject and advise when sent. From there, you will be able to locate the message and assign to yourself from the Global folder.
Who starred as Bob McKenzie in "Strange Brew" and Louis Tully in "Ghostbusters"?
Rick Moranis
Are we able to cancel a bill payment through secured messaging?
Yes. EBP - Cancel Payment or Delete a Payee (Secured Message)
What did Prince change his name to in 1993?
An unpronounceable symbol (known to fans as the "Love Symbol")
Can customers cancel a bill payment completed within EasyWeb?
Yes, Pay Bills > Scheduled Payments
Is it possible to review attachments or additional recipients listed on an unsecured email?
Not through SMBO. You will need to search the senders email through Outlook (Account, TD Digital Communications > Archive)
Which Canadian actresses played Suzie Marie Toller in "Wild Things" and Sidney Prescott in the "Scream" movie series?
Neve Campbell
Do we have the ability to change GIC maturity instructions?
No. Customer will need to either call in or visit branch
Which pop singer wrote the "Like a good neighbor" State Farm jingle?
Barry Manilow
Can a customer update the payment account for the revolving portion of a ULOC/HELOC online?
What is no, they need to either call in, visit branch or connect with secured chat.
Can we support a POA writing in on a donors profile?
Who starred as Ted Logan in "Bill and Ted's Excellent Adventure"
Keanu Reeves
Can we dispute a PAD and request the funds are returned?
Yes! Core - Process a Disputed Pre-Authorized Debit (PAD) *Found within EL procedures under Core
What are Ariana Grande's fans called?
Arianators