Expectations
Hard-wired directly into my modem, not wifi
What is how I must be connected to the internet for work?
The entire supervisor/lead group
What is who I should include on every email?
PHI
What is something that can NEVER be put in chat?
Disclaimers, pre enrollment checklist, phone sheet, and other valuable information can be found here in the shared folder
What is important resources?
Excellus and Univera are sister companies under this parent company
9 am EST sharp!
What is the time training begins each day?
Don't open it and contact the supervisor/leads for further instruction
What is how I should handle a suspicious email?
Used to get agent's attention in chat
What is a ping?
This folder needs to be checked daily to ensure that you are chasing those sales!
What is the callback folder?
This is the number of Western New York counties that Univera serves
What is 8 counties?
My camera must be on and pointed at this.
What is my smiling face?
This should be included in every email and match the reason for the email
What is the subject?
I should not be participating in unnecessary chat while I am...
What is on a call?
I can access the shared folder by clicking on the manila folder icon located here.
What is my Windows task bar?
Over 90 years
What is how long Blue Cross has been operating?
Children, pets, other people in the room, televisions, music, and cells phones
What are examples of distractions?
Allows you to create categories and keep your emails organized
What are subfolders?
General chat goes in this chat channel
What is EXC General Chat?
To be in compliance anything containing PHI MUST be
What is password protected?
We serve 31 counties in upstate New York
Who is Excellus BCBS?
Coachings, following the corrective action process and/or separation of employment can all be the result of this
What is failure to abide by training rules?
This will allow you to keep important emails at the top of the list
What is pinning?
These things should never be discussed in chat
Modifying documents contained in the shared folder (other than sales trackers, outbound calling lists, etc.)
What is not allowed?
To help people in our communities live healthier and more secure lives through access to high-quality, affordable health care.
What is Excellus's mission?