P&P's
What is the title of MCD126?
Tobacco Cessation
How many counties make up EOCCO?
12
How many counties make up Health Share of Oregon?
3
BT
Benefit Tracker
Which Facets application do we use to log calls?
Customer Service Application
What is the category of MCD7?
Medicaid (EOCCO)
ODS Community Health (Moda) makes up ______% ownership of EOCCO.
29%
Which three counties make up Health Share?
PCP
Primary Care Physician
If unable to locate a member using a Subscriber ID number, which two criteria are most used to search for the member instead?
Last Name and Birth Date
MED1016
What services does GOBHI help provide?
Behavioral Healthcare and Services
True or False: OHSU IDS members have access to an online portal?
True
SNF
Skilled Nursing Facility
Which of the following tabs allows you to enter criteria to find a specific task from the past?
Start a New Call
My To Do List
Customer Service Inquiry
Customer Service Inquiry
When was the last revision for MCD151 published?
05/13/2025
What is the definition of a frontier county?
Fewer than six people per square mile inhabit the county
True or False: Members can not use their cell phone to access their member portal?
False. Members can use their computer, cell phone, or laptop to access their member portal.
DX
Diagnosis
Once in a members account, which tab would you find previous call history under?
General
Navigate to P&P MED1588. What is the title of section IV subsection D.
Transferred Calls
How would a foster parent qualify to receive a $75 Amazon Gift Card from EOCCO?
By completing all necessary health assessments within 60 days of foster care placement.
Which 5 plans make up the Health Share CCO?
PA
Pre-authorization or Prior Authorization
Which Contact Info box do we use to document NPI or Tax ID from a provider?
SSN/ID