HEI
This consumer protection feature sets a maximum ceiling on how much a homeowner owes Point, preventing sky-high payback amounts if home values surge.
What is the Homeowner Protection Cap?
When a homeowner completes pre-qualification, Salesforce generates an Estimate record—but once they formally submit an HEI application, that Estimate converts into this type of record.
What is an Opportunity record?
This designation on a property's insurance policy ensures Point's financial investment is protected and paid in the event of severe property damage, sale, or bankruptcy.
What is a Loss Payee?
Before a docket can be marked "Ready" to move into Verification, a homeowner must accept their initial offer, upload accepted documents, and complete one of these two educational steps.
What is a Product Call with an AM OR the Online Quiz?
Homeowners who receive direct mail can unlock prescreened offers by entering this 6-letter identifier at home.point.com/offercode.
What is an Offer Code?
Internal teams call it a "Risk Adjustment," but when speaking to homeowners, you should use this term to describe the discounted baseline where Point begins tracking value changes.
What is the Appreciation Starting Value (ASV)?
Before auto-calling or auto-texting a homeowner, an AC must check this specific field on the Contact record to ensure compliance with communication preferences.
What is Phone Policy Consent?
If a homeowner requests to cancel their application during the Final Pricing or Closing stages, an AC cannot cancel it directly and must take this action in Salesforce instead.
What is creating a Follow-up Task to notify the Account Manager (AM)?
If a homeowner wants to request a change or adjustment to their offer amount during the Final Pricing stage, an AC cannot change it directly and must request the change from this team member via Slack.
Who is the Underwriter (UW)?
To ensure an HEI prequalification inquiry does not impact a homeowner's credit score, Point performs this type of check during the initial application phase.
What is a Soft Credit Check?
Unlike traditional mortgages that demand monthly installment payments, Point allows homeowners to settle their full HEI balance in a single lump sum using these three exit methods.
What are a Home Sale, Cash-Out Refinance, and Cash Out-of-Pocket?
To locate a homeowner's file using the global search bar in the Service Console, an AC can search using any of these five identifiers.
What are Name, Email, Phone Number, Docket ID (Option ID), and Property Address?
This specific Title Grade is assigned to dockets with 5 or more voluntary or involuntary liens requiring payoff at closing, rendering the application currently ineligible at Point.
What is Title Grade 4?
Following the completion of notary signing with all title owners, this legally required waiting period must expire before the Funding team can disburse funds to the homeowner.
What is the 3-day rescission period?
During weekends, Point’s customer support and general inquiry line operates during these specific hours PST.
What is 7:00 AM – 4:00 PM PST?