Intro to MA & Healthcare Teams
Define: Cross-training
The acquisition of training in a variety of tasks and skills.
Define: Empathy
Identification with or sensitivity to another persons feeling and problems.
What is a deductible?
A fixed dollar amount that must be paid by the insured before additional expenses are covered by an insurer.
Define: Etiquette
Good manners
Define: Hypoglycemia
Define: Scope of Practice
The procedures, processes, and actions a healthcare worker is allowed to perform under the terms of his or her career or professional license.
Define: Integrity
Adhering to the appropriate code of law and ethics and being honest and trustworthy.
What are dependents?
A person who depends on another person for financial support.
What are three pieces of administrative equipment you might see in a medical office?
Laptop
Television
IPad
Fax/Copier
Printer
The intentional release of a biologic agent with the intent to harm individuals is what...
Bioterrorism
What does HIPAA stand for?
Health Insurance Portability and Accountability Act
Critical Thinking
What is the difference between HMO and PPO?
PPO- Preferred Provider Organization
No referral, greater provider network (more options)
HMO- Health Management Organization
Referrals for PCP, limited provider network
When you receive a phone call at the medical office what is the first thing you want to do?
Screen and route the call.
Define: Crash Cart
A rolling cart of emergency supplies and equipment.
Name two professional organizations where you can received certification for medical assisting.
AAMA (American association of Medical Assistants)
AMT (American Medical Technologists)
NHA (National Healthcareer Association)
NAHP (National Association for Health Professionals)
What is the difference between soft and hard skills?
Hard Skills: Specific technical and operational proficiencies.
Soft Skills: Personal qualifications or behaviors that enhance individuals interactions, job performance, and career prospects; these are sometimes called people skills.
What does pre-authorization mean?
Authorization or approval for payment form a third party payer requested in advance of a specific procedure. Not a guarantee of payment.
Name 4 things you would find on an inventory form or card?
Order #
Date
Supply #
Quantity
Order Source
Address & Phone
Unit Price
What would find permanently affixed to a hazardous substance container?
Hazard Label
What are two administrative duties for medical assistants and two clinical duties?
Filing, faxing, answering phones, scheduling, medical records, billing, insurance, and more
Vitals, exam prep, phlebotomy, sterilize equipment, procedure prep, injections (ex: B12), and more
What is a set of values of hard work held by employees?
Work Ethic
What is a clearinghouse?
A group that takes nonstandard medical billing software formats and translates them into the standard EDI formats.
What are two things to make sure you do when speaking with a patient over the phone?
Pronunciation-
Enunciation-
What is a Safety Data Sheet?
A form that is required for all hazardous chemical or other substances used in the laboratory and that contains information about the product name, ingredients, chemical characteristics, physical and health hazards, guidelines for safe handling, and procedure to be followed in the event of exposure.