Policies and Procedures
We must have a customer's name and phone number in order to provide a quote. (True or False?)
What is false?
These two pieces of equipment cannot be paid for in cash.
What are pickup trucks and cargo vans?
Times when we are allowed to accept partial storage payments.
What is NEVER!
This ball size will work with all U-Haul trailers and towing devices.
What is 1 7/8" or 2"?
You must do this before placing a customer on hold.
What is ask their permission?
This is the smallest truck that will hold a king size mattress.
What is a 10' truck?
This is where we clock in and out, as well as submit time clock corrections.
What is uhaullife.com or Workday?
Where to find a customer's current storage contract.
What is WSS/webselfstorage?
U-Haul offers ___ options for u-box delivery.
What is 4? (Truck Delivery, Moving Help, Self Delivery, and Load/Unload at U-Haul location.)
These are the 3 steps to overcoming objections.
What is: Respond to the objection/add a sense of urgency/ask for the business a second time?
These pieces of equipment are not allowed to be towed behind competitor vehicles.
What are open trailers, tow dollies, and auto transports?
If a customer states they have a quote in the system, you would locate it by ____________.
What is search for it by email or cell phone number in the POS?
How customers qualify for one month free storage.
What are one-way truck and enclosed trailer rentals, and select in-town rentals?
The type of wiring that is needed to tow a U-Haul trailer.
Customers must present this when picking up a Pickup Truck or Cargo Van.
What is a credit card with their name?
Trucks larger than _____ feet include a ramp.
What is a 15' truck?
Where to locate the number of days/miles allowed for a one-way rental.
What is the reservation details tab?
True or False - a customer pays prorated rent if they move out of their storage unit in the middle of the month.
What is False?
U-Haul requires _____ notice for any u-box actions.
What is 24 hr?
Customers picking up in Canada must pay with _______ currency.
What is Canadian currency?
Dollies and furniture pads are also known as _____.
What are SRIs or Support Rental Items?
Where we locate current reservations.
What is the ESL?
Name 3 types of storage units available.
What is indoor, drive-up, climate controlled, heated, wine, RV, and office?
These are the components of a hitch system.
What is a ball mount, receiver, and ball?