Random Questions
This is the third planet from the sun.
What is Earth?
This allows you to put in for time off requests.
What is Time Off?
The HIPAA acronym stands for..
What is Health Insurance Portability and Accountability Act?
What is Available?
This application requires a signature.
What is Outlook?
The sound of this is something quite atrocious.
What is Supercalifragilisticexpialidocious?
This allows you to identify and track performance goals with your manager.
What is Goals?
Name, phone number, address, SSN, DOB, etc. are all considered types of ...
What is PHI?
There are ____ statuses that an agent should use on a daily basis.
What is 5?
(Training, Coaching, Available, Lunch, and Break)
These house emails in specific categories and allows for better organization in your email.
This is the story all about how _____.
What is my life got flipped, turned upside down?
This allows you to obtain tuition reimbursement as a college student.
What is Educational Assistance Program?
When needing to bring an additional party into the call without transferring, we would complete this kind of action.
Your supervisor or team lead will use this to schedule meetings and coachings.
What is Teams?
This is the tip of a shoelace.
This allows you to showcase your skills and prepare a career path for growth.
What is G>Force?
This 2009 Act provided a process for handling breaches.
When transferring a caller to a different department or agent, we should complete this type of transfer.
This should be checked before initiating a teams message or phone call via teams.
What is status?
This is the problem child.
What is Tori?
This allows you to donate your time and funds, request support, and record volunteering.
What is the Privacy Rule, Transactions and Code Sets Rule, Security Rule, Unique Identifiers Rule, and Enforcement Rule?
You should do this at the end of every shift.
What is Log Out?
You would send this type of email if it contains PHI or any other sensitive data.
What is encrypted email?