Fees and Charges
This fee is charged on the _____ bill when adding a new line or upgrading a device.
What is the Verizon Activation/Upgrade fee?
This is CSOKI system POS system that houses all of the sales transactions that occurred at our store.
What is RQ?
This disclosure is associated with the Device Set Up fee.
What is it's NON-REFUNDABLE?
This website we can use to view the Verizon plans, perks, etc?
What is the Verizon website?
These are the four elements of the call greeting.
What is the Company name, Department Name, Your name, and recorded call?
This ______ fee is charged at the store's discretion when setting up the device in store on the Verizon account, data transferring, and 30 day tech coach.
What is CSOKI Setup Service fee?
This system is used to take/make phone calls and where we would hold, park, transfer calls.
What is Zoom?
This disclosure is associated with the Verizon Activation/Upgrade fee.
What is it's standard charge by Verizon ($40)?
This is a sharepoint/onedrive that houses all of CR's SOPs and QRGs?
What is the How to Guide?
This is what the customer needs to be pay when purchasing a device on DPA.
What is the sales tax on retail price?
This Verizon charge is when a customer cancels or ports their line from Verizon with a DPA on it.
What is the DPA Buyout?
This CSOKI system is used for logging all of the customer's information, actions taken on their behalf, and their case information.
What is Customer Connect?
This is CSOKI return policy.
What is it's at the store discretion to reject the return (30 day from POS and 1 exchange)?
This QRG document reflects the call requirements.
What is the Call Flow Script?
This document is used to reference all the market special instructions.
What is the Market Contact Sheet?
This fee is charged at the CSOKI store's discretion when a customer returns equipment to the store.
What is restocking fee?
This Verizon system is used to verify customer's Verizon accounts and research their account information.
What is OMNI?
This VZW Account Role can give permission to speak to those who are unauthorized on the VZW account but cannot remove Account Managers.
What is an Account Manager?
This QRG you can reference if you need guidance with refund check/etc. inquiries.
What is Datascape. NBOH, & Rev-AR Inquiries?
These are the required elements to notate on your call logs.
What is customer name, MTN, Account number, and their statements/what was advised?
This optional charge is for protection on devices and is charged on the _______ bill.
What is Insurance and charged on the Verizon bill?
This CSOKI system is used to locate payments from customers who are paying a bill or DPA on the Verizon account.
What is Datascape?
This disclosure is associated with promotional credits as it relates to the DPA.
What is if you pay it off early or disconnect the line, the promotional credits will end?
This bookmark is used for make a shipping label for a customer.
What is the UPS Campus ship?
This verbiage is associated with sending a case to research (timeframe and expectation).
What is it can 7-10 business days for an update and there are no guarantees?