Data Overview
Which tab on Data Overview would you use to find a customer's billing portion/cycle?
Technical Data Environment
What are the two forms of automatic payment we offer?
Direct Debit and Auto Pay
This is a credit that serves as a placeholder for an expected payment
Statistical Credit
What is the name of the company that owns PHI?
Exelon
What is the name of my daughter?
Nora
Which tab on Data Overview would allow you to view the status of the account?
Business Data Environment
Which of the following is NOT a tab on Account Balance Overview?
Balance Overview, Additional Info, Contract, Installment Plan
Documents are records of transactions, regarding the __________ for a contract account
Receivables and Payables
In what city is PHI's headquarters located?
Washington D.C.
Who was the 16th president of the United States?
Abraham Lincoln
Where on the technical data environment screen would you click to view a customer's next meter read date?
Device number
Account Balance Overview displays the open, due and delinquent balance for what?
The one confirmed contract account
What does the open padlock on account history mean?
The receivable is not yet satisfied
What is the standard voltage for residential customers?
120/240
This "other Steve" cofounded Apple computers with Steve Jobs
Steve Wozniak
Which column on technical data environment displays the customer's billing cycle/portion?
Column 2
What would you do in CRM to remove a dunning lock?
Change the valid to date
What payment type DOES NOT generate a statistical credit?
Ebill
What is the name of the chemical added to natural gas to give it the smell of rotten eggs?
Mercaptan
What is the name of the small town I grew up in that was made famous by a ZZ Top song?
La Grange
Data Overview displays the open, due and delinquent balance for what?
ALL contract accounts associated to the BP
Installation facts are billing indicators that drive the what?
Billing Process
On Account History, what is the name of the column you would click to sort out just late payment charge?
Document Type Description
What is the name of the regulatory body that governs what we can and cannot do in the state of New Jersey?
Board of Public Utilities
On day 1 of training, I named two books as personal favorites. One reminds me of my father while the other is about America on the verge of great social change at the end of the 50s. Name an author or title of one of the two books.
Johnny Cash - Cash by Johnny Cash and John Steinbeck - Travels With Charley