Soft Skills
What are at least one reason to set expectations?
Accountability
Clear Communication
Effective Communication
Focused Learning Environment
Who do we service?
Patients who are 65+ and/or on Medicare
Where would you locate the worry score?
Top dash to the left
Why would a patient have a Low Worry Score?
Healthy or uncomplicated medical issues
May have risk factors (e.g., pre-diabetes, obesity)
What snippet do you use when scheduling appointment?
What is the snippet .tt used for?
Title your task
"Did we just become bestfriends....Yep!!"
Step Brothers
What are two key components of active listening?
Concentration
Understanding
Responding
Remembering
Who are the two people who are assigned to pt?
Provider-(PCP)
Health Coach-(HC)
When performing a search in Chirp you must first?
Select Initials/Market
How often does a Emergent pt see their care team?
Daily
How long are the appointments we schedule?
30 minutes
What is the reason we would task ?
Bonus Points: 100
Used when we ARE passing information to another team member to complete a task for the patient or triaging to our Providers on the Senior Health Virtual Services (SHVS) Team.
Which floor did Bruh-Man live on?
5TH Floor
What is feedback?
A constructive exchange of information aimed at enhancing performance and supporting growth, delivered with compassion and respect.
Bonus 50
True/False:
Other one medical patient's use one medical seniors facilities/labs?
False
*Double Jeopardy
What snippet do we use when creating a Phone Note?
.cssdoc
Bonus 50
Why is it important to know the pt Worry Score?
It helps when booking appointment and know how to treat patient.
True/False:
You can schedule appointments in the Grey/Pink slots?
False
What is the snippet for a medical records request, and what is the TAT?
smss
5-8 TAT
What country gifted the United States with the Statue of Liberty?
(Bonus $200)
France
Who gives feedback? (Name at least 3)
Trainers
Managers
QA
Patients
Providers
other CSS
True/False:
One Medical Senior patients pay $199 Yearly to use our services?
False
What 2 forms of ID
First and last name, date of birth
Why do we call it "Worry Score"?
Based on a assessment with the care team's judgment of how worried they are the patient more specifically, how often we want to be proactively thinking about the patient and their needs.
What do the "Green" slots mean?
Same Day/Next Day Appointments
Who are some of the people you would be sending a task to? Name at least 2.
HC
PCP
Medical Records
PEC
Patient Recs
What sport has been played on the moon?
Golf
Name at least 3 keys when thinking about Emotional Intelligence?
Self Awareness
Self Regulation
Decision-Making
Social Skills
Empathy
Name the 7 markets me serve?
Arizona
Massachusetts
Colorado
North Carolina
Texas
Washington
When speaking with someone other than patient, We have to find out if the patient consent to share their private health information. Where would we locate this information?
Bonus:(Extra 200) How do we get to that tab?
Support Network Tab
*Select patient's name in dashboard
Why would a patient have a Medium Worry Score?
*Bonus: (Extra 100) How often will a Medium worry score pt see their care team?
Chronic illnesses
Risk in near-term due to disease, health behaviors, psychosocial factors
* Every three months or as needed
What snippet do we use when pt is cancelling appointment same day?
Bonus:
What questions should we be asking before cancelling appointment?
.ctask
Bonus Answer: 200
Ask why they are cancelling/Would they like to reschedule
Patient calls in requesting to speak with her PCP, would you task the PCP?
No- You would task the HC with pt questions/concerns.
What's the most stolen grocery item?
Answer: Cheese