Week 1 overview

DPL Overview

100

A DPL LOAN IS THIS TYPE OF LOAN

What is unsecured signature loan?

200

I am the range of money you can apply for. 

What is $2500 -$40000? 

300

I am the ways a consumer can apply for a DPL.

What is you can submit your application online using our secure website or call 1-866-248-1255 to talk to a Discover loan specialist who can start your application right over the phone. 

400

I am the terms a consumer can choose to pay back the DPL.

What is typically 36 to 84? However, when requested we may do 12-24 never proactively offered if available?

500

I am the steps I should follow when applying for a DPL.

What is 

1. Determine the loan amount and payment term that best fit your budget.
2. Gather your basic personal information and apply online or by phone. Once your application is received, a loan specialist may call you to confirm your information and verify final details.
3. Upon approval, you’ll be able to tell us how you would like to receive your funds and to enroll in Autopay before you accept the terms of your loan.

DLOS

100

I am the what the acronym DLOS stands for.

What is Discover Lending Origination System 

200

I am the first page you will us when a prospect gives you their invitation number in DLOS

What is the mock account screen.

300

I am the screen you fill out the customers email, employment and income information.

What is the F3 /screen full application?

400

I am the screen that shows the offer the prospect is prequalified for. 

What is the shift F7 OR calc and decision screen? 

500

I am the part of DLOS that houses the F Keys for quick access to all screens.

What is Navigation in the top blue bar of DLOS? 

Department Roles

100

I am the part of DPL that assist customers with applying for a personal loan.

What is DPLA (Aquations agent)?

200

I am the part of DPL that typically assist customers with making payments on their loan. 

What is DPLS (Servicing agent)?

300

I am the part of DPL that develop the documents applicants send in for final approval of loan.

What is LRS (Loan Review Specialist)?

400

I am the part of DPL that assist customers with late payments. 

What is repayment assistance agents?

500

I am who assuring that DPL stays within compliance.

What is Everyone within DPL

Quality, TL/TC/DM, Training, YOU

My Peers

100

I am the number of states Levi has lived in.

What is 7 Virginia, North Carolina, Georgia, California, Nevada, Louisiana and Utah. 

200

I am the other job Jessup has in common with Shea.

What is acting?

300

I am the number of grandkids in Donna's picture.

What is 6?

400

I am the types of fur babies Thomas has.

What is Yorkie/Shih tzu, Carolina dog, Goldendoodle?

500

I am the number of states my classmates live in. 

What is 11 Arizona, Michigan, Utah, Illinois, Ohio, Indiana, Pennsylvania, Texas, New Jersey, Maryland, Delaware

MISC.

100

I am the names of the 2 mentors that have assisted us this week.

Who is Klay Turner and Brittany Thompson

200

I am how all customers need to finalize their loans. 

What is online?

300

I am the think prospects may give me push back for in the online acceptance disclosure. 

What is a personal email address?

400

I am the national Award DPL received around 7/24 

What is 

Discover Personal Loans Recognized by U.S. News & World Report with U.S. News Money Award

500

I am the resource to know how to properly log in and out daily. 

What is start up package sent to you or Service now Internal Transfers - MAW Comprehensive Instructions v11.pdf (sharepoint.com)