KBAs
The process for resetting a Caretaker's password.
What is the "forgot password" link on the parent portal?
True or False: Connections Academy is an Online-Hybrid Public School.
What is False?
The tab where one registers a Lead for the first time.
What is Flow? Or FEC Inbound Call?
The step where an offer of enrollment occurs.
What is Open Application?
The section on a contact or account record where one can view logs of previous interactions.
What is the Activity section?
Cases can be both _____ and _____.
What is internal and external?
The KBA one would use to determine if a caretaker can submit a rent receipt from a hotel as proof of residency in Oregon.
What is the Proof of Residency Matrix for ORCA (located in Common Matrices KBA)?
The person who assists the student at home after they are enrolled.
What is a Learning Coach?
The moment the handover happens from Lead Nurture to Enrollment/FECs.
What is once there is an active application?
The last enrollment step that occurs in the Enrollment Portal.
What is Get Ready for School?
A student's application answers may be edited by the Caretaker until this point.
What is application has been submitted?
The process for re-activating an application that has been archived longer than 5 days.
What is clone the application?
The two things that must be documented in the call log when using Language Line for an enrollment call.
What is the use of Language Line and the interpreter’s ID number?
Language elective options offered to a 7th grader at Arkansas Connections Academy.
What are Spanish and Chinese?
The call outcome and disposition that should be used for the following scenario: Johnny's uncle calls in wanting to enroll him in CA because Johnny's mom and dad are too busy.
What is Closed: Not Parent/Legal Guardian
This stage may prevent an application from immediately moving forward to Intent to Attend.
What is Waitlist?
Staff can go here to view an accurate list of outstanding documents for an application.
What is the Missing Documents tab?
Where FECs should be logging outbound calls.
What are Tasks and Five9?
The eligibility for currently expelled or suspended students to enroll in ColoCAJ.
What is may not enroll? Pending principal review if expelled/suspended within the last year.
The grade levels that have closed for enrollment for the 25-26 school year at SCCA.
What are K and 11th?
These 3 things need to happen before ending a call in Five9.
What is Lead, Log, Disposition?
What are BC, passport, baptismal papers, military ID, and Gov't ID.
The page in a student's application where one can trigger the MKV homeless alert.
What is the Living Accommodations page?
The two things to check for before changing the student's grade level on an application.
What is that the application is not archived or in “completed get ready for school” status?
What must be done if a caretaker’s proof of residency is invalid due to a move within the same state?
Update the address on both guardian contact and the document review tab for each application, and request new proof of residency.
How many credits of a World Language are required for graduation at TEC Connections Academy (Massachusetts), and what is the specific requirement regarding the language levels?
2 credits, which must be two levels of the same World Language
A student resides in Yolo County, California. Which of the two California Connections Academy schools are they eligible to enroll in: Connections Academy at Springs or Connections Academy at Gateway?
Connections Academy at Gateway
A student was withdrawn by staff for non-participation and now wants to re-enroll in the same school year. What must you do?
Create a case for the appropriate school contact to review and approve re-enrollment before proceeding.
A family is moving from Alabama to Georgia and calls to ask if they can transfer their current Alabama application to Georgia Connections Academy. What steps must be taken?
Archive the Alabama application and have them start a new application for Georgia, as state residency is required.
A caretaker is unable to obtain their child’s official transcript from their previous school before enrollment. What do you advise?
Under FERPA, they are entitled to an unofficial copy; advise submitting any available academic record for placement.