TV
This base package allows the customer to customize their channel lineup.
What is TV Choice?
The internet package that affords the customer up to 400mbps download speed.
What is Internet Ultra?
This feature allows emergency services to see your address even if you are unable to tell them where you need assistance.
What is E911?
These are the three Mobile plans Spectrum offers.
What are By the Gig, Unlimited, and Unlimited Plus?
The number of floors this building has.
What are 4?
This package is perfect for streaming customers who do not need local channels.
What is TV Essentials?
The download speed for SIA.
What is 30mbps?
True or False: Spectrum provides the customer with a phone to plug into their modem.
False - Spectrum provides the access to the Voice service, but not the phone itself.
The amount a BTG customer pays per gig.
What is $14?
The next day we will come back in to work.
What is Sunday?
This service allows the customer to record up to 100 programs at once.
What is Cloud DVR Plus?
The piece of internet equipment all customers can rent for free.
What is a modem?
The number of Voice lines a customer can have on a single account.
What is 2?
The number of lines a customer has to have in order to qualify for a multi-line discount.
What is 2?
The department we work in.
What is Residential Inbound Sales?
The number of months it takes to pay off an Apple TV.
What is 20?
The upload speed for Internet Gig.
What is 35mbps?
True or False: As a general business rule, Voice cannot be sold as a stand-alone service.
True - Voice must be sold alongside Video or Internet (Except in the state of South Carolina).
Name at least three brands of phone that Spectrum currently sells.
The training manager's first name.
Who is Kyle?
Name at least seven devices our customers can access the Spectrum TV app on.
What are iPad, iPhone, Android Tablets, Android Phones, Kindle Fire Tablets, Roku, Xbox, Chromecast, Samsung Smart TV, and Apple TV?
The three ways a customer or a member of the household can qualify for SIA if they are not pre-qualified.
What are the National School Lunch Program (NSLP); free or reduced cost lunch, the Community Eligibility Provision (CEP) for the NSLP, and Supplemental Security Income (SSI); 65 years or older only?
The words or phrases we need to use when pitching to a customer to ensure that we are selling Voice ethically.
What are Voice line or home phone?
Name three methods agents can use to overcome Mobile hesitation if a customer is on someone else's plan.
What are Establish your own credit, What if they do not pay their bill, Control your ability to change plans mid-month, Become independent, and Tablet?
The movie Matt's old agents are trying to get him to watch.
What is Friday?