CMOS
Which cancellation code would you use if a customer tells you that they need to cancel the order because they didn't like the item?
CXC
Mention two reasons why is it important to acknowledge the customer's problem.
The customer will feel listened.
Builds rapport/trust.
Makes them feel valued/important.
What is the symbol of Neiman Marcus?
The butterfly
If there's a tech issue with our website, which function would you use in SP to report the situation?
Issue Tracker
Name the six main characters of the famous sitcom 'Friends'.
Rachel, Ross, Monica, Chandler, Phoebe, and Joey.
You can upgrade the shipping method by changing the:
Service Level
Mention 3 ways in which you can show the customer that your actively listening.
Paraphrase
Ask specific/probing questions
Verbal Affirmations
What does drop ship mean?
An item that ships directly from the vendor to the customer
The name of the tab in SharePoint that takes you to the files showing the processed promotional gift cards.
Promotions-> Gift Cards
What is the most covered song of all time?
"Yesterday" by The Beatles
Which option will you need to enter if a customer wants to place an order?
1. Phone Order Entry
Provide an example of a proper NM telephone greeting.
Thank you for calling Neiman Marcus. This is Mary. How may I help you?
Mention the divisions that are part of the Neiman Marcus Group.
Neiman Marcus
Bergdorf Goodman
Horchow
Which tab shows the link to the iLearning platform?
Associate Links under Learning
Michael Jackson debuted as part of the family band called...
The Jackson Five/The Jacksons.
What is the Service Level for the Premium Shipping method?
SL2
What is the best way to close a call?
Is there anything else I can assist you with today?
Thank you for calling Neiman Marcus. Have a wonderful rest of your day.
Where was Neiman Marcus founded?
Dallas, Texas
Which option in SP would you use to check the status of a refund or claim process?
Processing Dates
Name five famous movie saga/franchises.
Star wars
Fast and Furious
Harry Potter
The Lord of the Rings
MCU/Avengers
X-men
Hunger Games
Narnia
Spiderman
John Wick
A customer tells you that they received an email informing them that their order has been delayed indefinitely. The email also stated that they needed to contact Customer Care line for more details. Which type of note will you need to enter in this situation?
FT
Mention 5 QA requirements in a call.
Greeting
Offer to assist
Show of empathy
Proper tone
Closing
Resolution
Make contact effortless
What does FTC mean?
Federal Trade Commission regulates online and catalog sales, particularly how we handle items that are not in stock when the customer places their order.
It's how we classify the delayed orders due to back ordered items or lack of stock.
Which function do you need to use to transfer a customer to a store?
SDA
Who was Robert Kardashian?
Kim's, Courtney's, Khloé's, and Rob's dad.
He was part of the O.J. Simpson's legal team, among other controversial trials.