Narrative Tenses
Incident Report
Reflective Language
100

When I (arrive) ___, the meeting had already started.

When I arrived, the meeting had already started.

100

What does “escalation" mean?

When an issue is raised to a higher level of management for resolution.

100

In hindsight, I wish we had ___.

In hindsight, I wish we had double-checked the report before submitting it.

200

She ___ (work) there for 10 years before she quit.

She had worked there for 10 years before she quit.

200

What is a word for a small mistake that went unnoticed and caused a delay.


An oversight

300

What is the difference between these two sentences:
1. I used to work late.
2. I’m used to working late.

Used to work late. > It describes a past habit that no longer happens.

I’m used to working late. > It means you’re accustomed to it now; it feels normal.

300

There was a ___ from the usual procedure when we didn’t get approval first.

There was a deviation from the usual procedure when we didn’t get approval first.

400

By the time the system failed, we ___ (already / complete) the data entry.

By the time the system failed, we had already completed the data entry.

400

What’s a procedural lapse in your department?

A procedural lapse might be forgetting to document an approval before implementing a change.

500

She succeeded in her exam ______ having a hectic work schedule.


She succeeded in her exam in spite of/despite having a hectic work schedule.