Phlebotomy Basics
What is the definition of phlebotomy?
The practice of drawing blood
What personal quality involves being on time and reliable?
Dependability
Effective communication must include which three elements?
Verbal, nonverbal, and listening skills
What department manages hospital finances and records?
Fiscal Services
The coagulation department tests samples for what?
Clotting issues, e.g. PT, PTT, INR.
From which Greek words is “phlebotomy” derived?
Phlebos (vein) and -tomy (to make an incision)
What is “objective sympathy”?
Showing understanding toward patients while maintaining professional detachment
What does informed consent mean?
Patients must be informed of intended treatments and risks before they are performed.
What department provides direct patient care?
Nursing Services
A CBC is performed in which department?
Hematology
What was the red and white barber’s pole originally a symbol of?
Bloodletting by barber-surgeons
What law protects a patient’s personal health information?
HIPAA
Promoting good public relations is important because...
It reflects positively on the healthcare facility and patient experience.
What department includes Radiology, Lab, and Cardiac Catheterization?
Professional Services
Which department performs compatibility testing for transfusions?
Blood Bank / Immunohematology
What is therapeutic phlebotomy used for today?
Treating certain blood disorders by removing blood.
A phlebotomist discussing a patient’s condition in an elevator violates what ethical principle?
Confidentiality / invasion of privacy.
How should a professional phlebotomist answer the phone?
By identifying themselves and their department.
What department handles cleaning, maintenance, and security?
Support Services
Occult blood testing is performed on which type of specimen?
Feces
Which of the following is NOT a duty of a phlebotomist: labeling specimens, collecting blood, performing IVs, or transporting specimens?
Performing IVs
Proof of participation in workshops to renew certification is called what?
Continuing Education Units (CEUs)
Which of the following is NOT required of a professional phlebotomist: honesty, compassion, dependability, or sense of humor?
Sense of humor
The laboratory is under the direction of which professional?
A pathologist
What best describes CLIA ’88?
Federal regulations for all facilities performing patient testing.