Epic
CMT trackers
Emailing/ Calling
Acquisitions
GL Accounts
100

What is epic?

Broker management system that allows agents and brokers to manage their book of business?

100

How many trackers does CMT use? 

2

100

What script is used to request commission statements?

Initial reach out/ commission statement assistance script

100

asset or agency that was acquire by Hub

What is an acquisition?

100

Which GL is for EB commission?

What is 136100?

200

Do we contact clients we find in epic? 

No

200

What is the tracker is used for reviewing tasks sent back by Direct bill?

Unmatched unassigned tracker

200

When reaching out for a check payment where do we paste the screenshot of the check image? 

In the payment details - check stub image

200

What is the acquisition sticky color?

What is Salmon?

200

What GL is for P&C commissions?

What is 136002?

300

Which key feature do we use to find client accounts?

Account locate feature

300

Which tracker is used for keeping track of your progress on finding the most efficient way of obtaining statements? 

Optimization tracker

300

What are some things that we can provide the carrier besides the banking information and check image? 

Tax ID, agent codes, agency codes

300

In the entry description (not BOA) __ is a indication of a acquisition

What is CS?

300

What does the E stand for in the Naming convention?

What is Property and casualty?

400

Under General Ledger, (blank) are incoming payments. Fill in the blank

Receipts

400

What is the name of the tab on the U/U tracker that shows our discrepancies? 

2026 Onshore

400

What script do we use when we are missing details or missing partial commission statements

There is no script we create our own script.

400

Which acquisition check can we provide the check image to the carrier? 

What is "to acquisitions" check?

400

What does the R stand for in the Naming convention? 

What is employee benefits?

500

Under General ledger, (blank) are outgoing payments. Fill in the blank. 

Disbusrements

500

Which tracker do we use to track our ACH progress?

Optimization tracker - ACH tab

500

What is the name of the script we use when we want to have the most efficient way of obtaining statements?

Optimization script

500

Where can we find Acquisition tax IDs

What is CGT sharepoint?

500

What are the 2 sub accounts for P&C? 

What is Broker and Company?