Life Skills
What are two action steps for success?
build self esteem,build on your strenghts,be kind,stay true, practice new behaviors,keep your personal life separate,keep energy up, respect others, stay productive
Define professional image
the impression projected by a person engraved in any profession, consisting of outward appearance and conduct exhibited in the workplace.
What are 2 Golden rules of communication?
Professional demeanor/a smile/body language/listening is key/speak clearly/avoid slang
What is the difference between disinfecting and sterilizing
disinfecting does not kill spores while sterilizing kill all microbial life including spores
What is self actualization?
Fulfilling one's full potential;entails a lifelong commitment
What is the 7/11 rule
Within 7 seconds, someone will establish 11 impressions of you. One of those first impressions is a direct result of your appearance.
What is effective communication ?
The act of sharing info between two people so that the information is likely understood
What is the purpose of the EPA agency ?
Registers all types of disinfectants sold in the U.S
What is the definition of a mission statement?
establishes the purpose and values by which an individual or institution lives and works
What principle for professional image includes tuning into the salons, spa or barbershop?
Dress for success
What are some things to do when meeting a new client?
Be polite/genuinely friendly and inviting/communicate professionally/earn clients trust
What is the definition of infectious disease?
Disease caused by pathogenic microorganisms that enter the body; may or may not be spread from one person to another
What s the definition of ethics?
what are principles of good character, proper conduct and moral judgement.
Name 5 options in a hygiene pack
toothbrush, toothpaste, mouthwash, floss, hand sanitizer or wipes, deodorant or wipes
What types of questions are included in a client intake form?
Contact info/Products used/skin care needs/preferences/lifestyle/medications/medical issues/allergies and sensitivities
What is the definition of Occupational Disease ?
Illnesses resulting from conditions associated with employment.
Name at least 3 positive personality and attitude traits
Diplomacy, emotional stability, sensitivity, values and goals, receptivity and effective communication skills
Taking pride in your work and committing yourself to consistently doing an excellent job for your clients and employer. Is an example of what ?
Work ethic
What are the 10 steps of consultation method
Review/Assess/Preferences/Analyze/Lifestyle/Show and tell/Recommend/Upsell/Maintenance/Repeat
What are the definitions of cleaning, sanitizing, disinfecting and sterilizing?
Cleaning: removing all visible debris using soap and water.
Sanitizing: chemical process for reducing the number of germs on cleaned surfaces.
Disinfecting: chemical process on non porous items that destroy harmful organism
Sterilizing: process that destroys all microbial life including spores.