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100

What is a VOI?

Vacation Ownership Interest

KA: VSE What an Owner Purchases 

100

What are the three(3) booking periods for VOIs?

  • Home Resort Reservation Period (HRRP)
  • Home Resort Priority Period (HRPP)
  • Vistana Signature Network (VSN)

KA: VSE Booking Timeframes at a Glance

100

What is the earliest and latest that Owners can assign their VOIs with Interval International? 

Owners can assign as early as January 1 of the year prior or as late as December 31 of the Weeks usage year.

KA: VSE Weeks Interval Assignment Procedure 

100

What can be used to lookup an Owner’s account in Sun?

  • Telephone number
  • Contract
  • By Name
  • Reservation
  • Property, Week and unit number
  • RCI/II account #, SPG #, Marriott Bonvoy #, or Owner ID #

KA: VSE Locate an Owner's Account in Sun 

100

When registering an account online, how long do Owners have to confirm their information once the registration page has been submitted? 

The confirmation must be done within 24 hours.

KA: VSE Register and Connect an Ownership on Vistana.com 

200

What is included in a newly purchased VOI?

  • VSN Membership: A volunteer property/package is offered VSN at the point of sale
  • A Week: 7 nights
  • Home resort
  • Season
  • Villa type
  • Annual or Biennial
  • View or phase if applicable

KA: VSE What an Owner Purchases

200

T/F: Home Resort Priority Period (HRPP) is the period when Owners must call to confirm an auto-booked reservation.

True

KA: VSE Booking Timeframes at a Glance 

200

If an Owner converts their week to Marriott Bonvoy Points, when do they expire?

Marriott Bonvoy points do not expire, as long as there is activity every 24 months in the Owner’s Marriott Bonvoy account.

KA: VSE Weeks Conversion to Marriott Bonvoy Points 

200

On what page in Sun can you find the F10 Detail Function key?

OS Landing Page

KA: VSE F10 Details Screen in Sun 

200

Besides the first and last name, what are the other two pieces of information an Owner needs to complete the connection to vistana.com?

Home Resort name and contract number

KA: VSE Register and Connect an Ownership on Vistana.com 

300

What product types are offered?

Float, Fixed, Ultra-Premium, and Event

KA: VSE What an Owner Purchases

300

What are the rules for booking an HRRP reservation?

Reservations must be:

  • At their Home Resort, in the phase or view owned
  • For a full week
  • Check-in date must be on a property specific check-in day (Fri, Sat, or Sun)
  • In the Season Owned
  • In the Villa type owned

KA: VSE Weeks Book an HRRP Reservation  

300

T/F: Owners can use their StarOptions for hotel stays and cruises.

True

KA: VSE VSN Select Benefits General Information 

300

T/F: Secondary Owners can change contact information for all Owners on the deed.

False. Secondary Owners are only allowed to change their contact information; they cannot change any other Owners contact information on the account.

KA: VSE Edit Contact Information in Sun 

300

Where can associates find the link for the Emulation Tool in Knowledge? 

VSE Emulation Tool

400

Which product types are auto-booked and auto-confirmed?

Ultra-Premium and Event

KA: VSE What an Owner Purchases

400

What is the currency use when booking the Vistana Signature Network (VSN), or the Network Float Period? How early can Owners book in this period? 

StarOptions, 8-0 months prior to check-in 

KA: VSE Booking Timeframes at a Glance or VSE Book a VSN Reservation 

400

How late can an Owner cancel a reservation to avoid restrictions?

61 days before the reservation begins.

KA: VSE Cancel Policy 

400

What is the preferred method is to follow when updating the contact information for an Owner?

TMVC Edit Contact Details in Adapt 

KA: VSE Edit Contact Information in Sun 

400

What three (3) options are available as a resource in the Emulation Tool?

  • Owners - VOI
  • Owner Emulation
  • Locate VSN Online Account

KA: VSE Emulation Tool 

500

What are the 6 Features of ownership?

  • Home Resort
  • Resort Collection
  • External exchange
  • Marriott Bonvoy
  • VSN Select
  • Abound by Marriott Vacations election

KA: VSE What an Owner Purchases

500

What are the rules for booking an VSN reservation?

  • Any resort in the Vistana Signature Network (VSN)
  • Any Villa type
  • Any amount of night, up to 21 nights
  • Check in or out on any day
  • Any Season

KA: VSE Book a VSN Reservation 

500

How early can an Owner elect their VOIs?

Owners may Elect their full VOI for Club Points up to 25 months prior to the Use Year.

KA: VSE Election Information 

500

What are the Interest Detail Overview fields?

  • Interest Value: The entire value of the VOI in the currency associated with the club purchased
  • Loyalty Value: The value of the entire interest if converted into Marriott Bonvoy points. If blank, the VOI is not eligible to be converted
  • Remaining Balance: The amount of currency (associated with the club purchased) remaining for the Use Year
  • The last transaction completed on the VOI. If blank, the VOI has not been used

KA: VSE F10 Details Screen in Sun 

500

To help guide an Owner online, where can associates find a list of the website widgets and what is included in each one?

VSE Website Widgets