ALL STAR
What is The Pledge and why it is important?
A verbal contract between the company and employees. It allows us the communicate openly.
If I am a provider, what is the most important reason why I would want to work with ALL STAR over a competitor?
YOU (ME)
What are two elements you need to build trust while apping a provider?
expertise, dependability, selling orientation, likeability, customer orientation
What does 'NP' stand for?
Name at least 4 of All-Star Care's Core Values.
1.Gratitude is our attitude
2.Absolute dedication
3.Teamwork = less me, more we
4.Personal accountability falls on me
5.Performance drives us
6.Humility – stay humble
7.Transparency builds trust
8.Fun is fundamental
What two things are required from a candidate to present them to an opportunity?
CV & permission to present
What is an example of a consultative question:
a. What is your current situation?
b. What is your availability?
c. What are your geographical preferences?
d. What is your ideal situation
Undergrad-Medical School-Internship-Residency-Fellowship-Boards
What is All Star Cares?
Our Purpose Statement:
The five points of the star embody
All Star’s core values and serve as the backbone of our “Red Carpet” Service. Our People connect quality Providers to Patients, supporting our Clients and the Community.
List three things that make a candidate more “marketable” to a client.
Education and training
Board certification
No red flags during the App Process/Review of CV
What is active listening?
Listening to understand and the ability to control the conversation. #WIIFT
“If it’s not in the Pulse….”
...It didn't happen."
What year was All Star founded? How long has ALL STAR been a full-service staffing firm, to include both permanent placement and locum tenens?
Founded in 2003
Since 2011
What crucial questions should you ask a provider regarding their last clinical experience?
What is your clinical experience within the last 24 months?
What do you want to accomplish and/or gather during the apping process.
Information gathering (correct spelling of name, board certification, licensed states)
Open-ended questions (Availability, current situation, get to know)
Malpractice/ Yes/No questions – Share All Star’s malpractice details and ask if they’ve ever been named in a suit and Have you ever had any problems or restrictions with your license, DEA, or Hospital Privileges? (NPDB issues)
Set expectations – (i.e. Updated CV, 45 minutes to complete credentialing packet, email follow-up with summary of conversation, etc)
It takes a ________ to get a provider to work.
Village
Describe in your own words what is means to be consultative.
Actively listening
Not being salesy
Building rapport, relationships/partnerships
Identifying WIIFT
Adding Value
Once completing residency and/or fellowship, how long is a physician considered board eligible?
2-7 years
List some “Red Flags” that one looks for when reading a CV or doing an “app” interview.
Gaps in history
Switching residencies
Job hopping
Disciplinary actions/NPDB issues (malpractice) controlled substance abuse
Limited geographic preferences
Works with multiple agencies/wants to be presented everywhere