Week 1 Topics - LAZ CEBU

Easy

1

What does CEM stand for?

Customer Engagement Management

2

What are the three store types in Lazada?

Marketplace, Lazmall & LazGlobal

3

What do you call the CRM for PSC frontliners?

XSpace

4

What do you call a type of case that is not linked to any case and is typically any resolved issue that has been closed?

Normal Case

5

What is the case status if it's awaiting response from another department within the child case and is intended for parent & special cases?

On-hold status

Moderate

1

When is it necessary to create a child case?

It's necessary to create a child case when it needs to be transferred to other departments.

2

What department should parent cases be transferred to?

Parent cases need to be transferred to L2 when necessary.

3

What do you call the chatbot for sellers to Customer Service?

ADA

4

What do you call the chatbot for buyer to sellers?

LISA

5

What do you call the chatbot for buyers to Customer Service?

CLEO

Hard

1

This is a feature that was developed to assist sellers with the management of potential order delays associated with planned events, such as non-public annual holidays. 

Holiday Mode

2

TRUE or FALSE: Orders placed while the Holiday Mode is activated do not qualify for the Priority Delivery program.

TRUE

3

Is it necessary to turn on Holiday Mode during public holidays?

Activating Holiday Mode during public holidays is optional for sellers.

4

____ are listings that require a longer lead time for order preparation of 7 or more days. Such items are typically items that need special arrangements or are custom made. 

Pre-Order products

5

What does KAM mean?

Key Account Manager

Difficult

1

This is a tool that helps make stores content more appealing including images, text and design. It also improves product performance to products that haven't been optimized. 

Lorikeet 

2

What are the consequences of violating the Intellectual Property Rights Policy?

Any breach of Lazada's Intellectual Property Rights Policy may result in your product listing being locked and/or issuance of non-compliance points.

3

What are the eligibility criteria for HSHD?

Main Campaign Eligibility

Minimum Product Requirement
Strong Product Ratings

4

Who else aside from PSC can sellers contact if they have issues about their limit item per order/buyer?

KAM/VKAM

5

How to set up Holiday Mode?

Log in to Seller Center > My Account > Settings > Holiday Mode

Extremely Difficult

1

It's a comprehensive portal designed to enhance your store's revenue by optimizing product sales timing. In this module, you will learn about the core functions of Business Advisor.

Business Advisor

2

How do you navigate to Business Advisor?

Seller Center > Data Insight > Business Advisor

3

What are some features you will see in Business Advisor?

Dashboard

Traffic

Product

Sponsored Services

4

What feature in Business Advisor where it hows category opportunities, attribute analysis, category rankings, product rankings, and keyword rankings?

Market

5

Under Traffic Sources in Business Advisor, what are the four main tabs that provide more details about store traffic?

Real-Time Traffic Data
Personalized Advice
More Traffic Sources
Trends of Source