POS Power
What does POS stand for in retail?
Point of Sale.
💡 This is where the sale is completed and payment is recorded.
Target or Walmart are what kind of stores?
Big-box or large grocery stores.
💡 Both sell food and general goods, so either term fits.
Why is front-end work important?
It’s the customer’s first and last impression.
💡 Good service builds trust and repeat business.
What tool reads barcodes?
Scanner or handheld device.
💡 Scanners send item info to the POS.
Which store type moves the fastest?
Grocery or big-box stores.
💡 Rush hours mean steady teamwork and quick scanning.
Name one tool that connects to a POS system.
Barcode scanner, card reader, or touchscreen register.
💡 All help process items and payments.
Name one home-improvement store.
Home Depot, Lowe’s, or IKEA.
💡 They focus on building materials and large items.
What tone should you use with customers?
Friendly, calm, and respectful.
💡 Tone shows professionalism even when busy.
What tech helps locate items in large stores?
Tablets or handheld scanners.
💡 They show stock locations instantly.
Which type of store focuses more on conversation?
Boutiques or specialty stores.
💡 Service feels slower but more personal.
What happens when an item is scanned at the POS?
The price and tax are added, and inventory updates.
💡 It keeps store data correct for the next sale.
Which store uses “Pro Desk” associates?
Home Depot or Lowe’s.
💡 They serve contractors who buy in bulk.
What must every front-end worker do well?
Be accurate and honest with every sale.
💡 Even small mistakes can cause loss or confusion.
What kind of receipt can be sent by email?
Digital receipt.
💡 Saves paper and links to customer accounts.
Which front-end jobs involve heavy lifting?
Home improvement or warehouse stores.
💡 Items are large and require safe lifting.
In clothing stores, what is a “cash wrap”?
The counter area where customers pay or pick up orders.
💡 It’s like a checkout lane but more personalized.
Clothing or specialty stores focus on what kind of service?
Personal, conversational, and product-focused service.
💡 Examples: Sephora, Zara, Bath & Body Works.
Why does checkout speed matter?
Fast, organized checkout keeps lines moving and customers happy.
💡 Speed and accuracy go hand in hand.
What connects web orders to store stock?
Cloud-based inventory system.
💡 It updates both online and in-store items in real time.
What skill matters most in tech retail?
Explaining clearly and building trust.
💡 Customers rely on honest information to decide.
What does “omnichannel” mean?
A store sells both in person and online, and connects the two.
💡 Example: order online, pick up in store.
Which stores link online and in-person orders for pickup?
Target Drive Up, Walmart Pickup, Best Buy.
💡 They’re examples of omnichannel retail.
What helps customers feel confident in clothing or beauty stores?
Product knowledge and enthusiasm.
💡 Explaining items builds trust and comfort.
What app feature helps with curbside pickup?
QR codes or mobile check-in.
💡 They tell staff when you’ve arrived for pickup.
Why do all front-end jobs need honesty and accuracy?
It protects the company and the customer.
💡 Every sale must match what was purchased and paid.