noTORAious JEOPARDY

WORKPLACE

100

One of the largest connectivity providers in the U.S., delivering Internet, TV, Phone, and Mobile services to millions of people in 21 states across the country.

Optimum

200

This Agency governs the start up,merging, and technical standards for the industry among other things.

FCC

300

The assistance and advice provided by a company to those people  — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. 

Customer Service

400

Refers to a company's ability to turn customers into repeat buyers and prevent them from switching to a competitor.

Retention or Retain

500

BBT stands for

BROADBAND TECHNICIAN

PSU 360

100

The lowest level of TV service available to purchase, and is required in order to subscribe to any other level of TV service.

LIMITED/LOCAL

200

Family, Movies and Sports

CABLE TIERS

300

A stand-alone streaming platform that bundles one of our premier channel together with even more TV favorites, blockbuster movies, and new Originals for everyone.

HBO Max

400

HBO, Starz, Showtime, The Movie Channel and Cinemax

PREMIUM TIERS

500

An affordable wireless internet home networking solution allowing multiple computers and devices to all connect to the internet simultaneously through one modem.

WIFI@HOME

EQ 101

100

Get the benefit of 1gb, 3gb, unlimited or unlimited max. All plans include 5G access at no additional cost 

Optimum mobile

200

This device lets you watch your favorite apps, along with over 50 free live channels all for free with 1GB Internet from Optimum. 

Optimum Stream

300

Pause, rewind,record live TV and allows instant replays.

DVR

400

A dual tuner HD capable set top with recording and playback of cable and internet entertainment content.

TIVO

500

This allows reception of basic channels passed through on our system when the customer's equipment is not capable of receiving and displaying those digital channels.

DTA

DATABASES

100

Designed as a tool to provide retention agents with dialogue helpful in presenting customers with the most popular products, and to help agents repackage services.

SM5

200

This tool allows access to Billing, Orders and interaction notes, to name a few from one Site.

IDA

300

What does KDB stand for?

Knowledge DataBase

400

This connects you to your call center and your call center's phone queue. You must be connected to a secure VPN connection in order to use it.

Cisco Finesse

500

This database is used to show agents daily their rankings with Save Rate, PSU Downgrade and PSU.

BLOCK REPORT/KPI/STATS

HOUSEKEEPING

100

This department handles scheduling of Breaks and Lunches.

Workforce

200

You call this number when you are going to be late or out sick.

718-975-1142

300

Allowed usage in designated areas only (never to be used on the floor)

CELLPHONES

400

Who am I...."Your shoes are untied"

BEN

500

What is your EVP and VP name?

Lana Semenova and Matt Grover