Product
If a parent has more then one child and they are checking in, do they have multiple codes?
No, all the same code
under a score of 7
How many tries does stripe take before it drops down the customer to free?
4
What did you come to work at brightwheel?
...
Can a parent and teacher have the same login?
No they need 2 emails
Can you invite parents to bw in bulk?
Yes
What dashboard will you find your NPS cases in?
1.2
Name the sequence you would use for a cancel case
Name a person who is a coffee over tea human
Cat, Laura, Kelsey ...
20+ students, etc etc etc
Can staff and parents use the same kiosk device to check in?
yes
Who got through to their customer yesterday?
Catherine, Laura, Kelsey
What is the goal of a cancel case?
to save the customer and help solve their struggles. Not to bandaid and deal with at a later date.
Where did Jackie and Rose work together?
GoDaddy
Name anything you learned in the all hands meeting
....
Name a difference between staff login and room device mode
...
NPS
What program would you add a coupon to an account on?
Jungle gym
What is Kelseys dog name?
Waylon
Its a BNP
What are the 3 types of messaging?
Message, reminder, alert
What is the goal of an NPS case?
To reduce churn over all, get the customer happy, stickier, help and solve anything we can
What is our overall average save rate?
55%
How many sqft was Mikes studio apt in San Fran?
420
What does DEI stand for?
Diversity, equity, inclusion