Week 2

international Plans

100

$12 dollars a day and over a hundred countries 

international day pass

200

how much is the international long-distance package

15$ monthly

300

does are cruise package work on any cruise ships sailing out of the US

no only on select cruise ships 

400

if two phone lines (both AT&T ) are traveling on the same account with the international day pass what will be the price of each day pass 

12 and 6

500

the maximum number of days you can be charged for international day pass on FirstNet during a billing cycle

30 or there is none

Protect advantage

100

what is the price of AT&T Protect Advantage for 1

tier one and two

tier three and four 

and AT&T Protect Advantage for 4 

14

17

50

200

number of claims a line can make within a year

unlimited

300

What are differences between accidental damage from handling and physical damage?

• Physical Damage – device is damaged in fire, flood, collision, catastrophic damage, or lightning strike.
• Accidental Damage from Handling – device is during the normal use of the product such as phone drops and sustains damage, cracked screens, and spilled liquid 

400

what state has special exceptions to protect advantage

New York

500

what is the cost for a tier 3 Deductible  

$225

rules and regulations

100

when do you send out the broadband facts label.

when the customer is inquiring about getting a new rate plan.

200

we have to do this to make any changes on the account like adding a line or changing the imei

One Time Pin

300

We must read this verbatim to our customers before engaging with their new upgrade.

What is CPNI?

400

This is what agents will use to make sure our FirstNet Customers have fully entered any and all verifications to qualify for services

Sheer ID

500

This allows customers to change from a 2 year agreement to an AT&T Installment plan

What is Contract-Only Exchange?

other things

100

what is parked equipment

saved device information on the line in the account

200

what do you need to change in opus before making a sale in order to get the commission.

dealer code

300

what are the four types of social engineering tactics that fraudster will use 

fear, temptation, empathy, urgency 

400

how long is an imei

15

500

which iPhone no longer needed a physical sim to be activated.

iPhone X

for fun

100

who wrote the federalist papers?

Alexander Hamilton, James Madison, and John Jay

200

what year was the battle of hastings fought?

1066 

300

what was the sheriff's name in dukes of hazards 

Rosco P. Coltrane

400

what year did Malcom x die?

1965

500

What was the name of the city state of Sparta in antiquity?

Lacedaemon