Financing
The Team
AS400
Genesys
Scavenger Hunt
100

Do we do anything with acceptance now?

No!! Do not touch

100

What is our team called?

Care Crew


100

What does F6?

Create a new invoice

100

What is Genesys?

Phone call system where all documents & weblinks are held

100

Happy Dual Sectional

Zip: 43035

Chaise & 2 Reclining 

RIGHT arm facing

1 Console

Grey

FIND THE SKU & PRICE

SKU -  2956942

PRICE – $5,399.94

200

What are the 3 main financing solutions?

Synchrony

Fortiva
Progressive

200

Who are the leaders?

Adam 

Elishia

Carrissa

Gina 

Annette 

Tahnee



200

Which F key do you use for Invoice Header

F5

200

What do you do when Genesys gets stuck?

Refresh - Clear everything up

200

Collin 5-Piece Sectional & Ottoman

Zip: 45432

Contessa Paprika

Hybrid Comfort

FIND THE SKU & PRICE

SKU -  8757160

PRICE – $5,599.94

300

What are the 3 types of customers we see?

Budgeting

Upgrades/Remodelers

Cash Management

300
Who is the manager of our team

Adam

300

What does RATE mean

Reason

Action

Timeline

Expectation 

300

How do you change your status?

On the left click your face - Put yourself in the right status 

300

Ryland 6-Piece Youth Panel Bedroom Set with Dresser, Mirror and Nightstand with USB Charging

full 

zip: 45432

SKU: 3059863

Price: $779.97

400
What is the Minimum amount you can put on fortiva?


$1500

400

Who is Adams Boss?

Kim


400

What does F23 mean?

Void the current invoice (CNL = Cancel) or Un-void Invoice

400

What is the non-schedule break used for?

Take a break for interruptions - Up to 10 mins a day

400

Bella Area Rug

zip: 43004

Sky 

10'x13'

SKU:3007375
PRICE: $3399.99

500

What are the 4 benefits of doing progressive?

Own your items within a year  

Easy to Budget  

Payments automatically withdraw from bank on paydays  

Cancel & Return at any time 

500
How many people are on the care team?
over 70
500

What do these mean?

CCI - LMAM - PCC - OOS

CCI -Customer Called in 

LMAM – Left Message on Answering Machine

PCC – Product Confirmation Call

OOS – Out of Stock

500

Name 3 of the quick links

  • American Signature Furniture Website
  • ASU (American Signature University)
  • AHM-New
  • Blueport Core (Retail Tool)
  • Brains
  • Customer Care Follow-Up
  • Spanish Customer Follow-Up
  • Dispatch Track
  • DSO Form
  • DT-Service
  • DT-Pickup
  • Fortiva
  • Front Door
  • FSN
  • HRIS
  • Item Weight Inquiry
  • Microsoft Office
  • Online Invoice Refund Request Form
  • Schedule Adjustment Request Form
  • Synchrony Business Center
  • Value City Furniture Website
  • VTO Form
  • Zip Inquiry
500
The Pitt 

8 piece

Zip: 43004

Argo Navy - Foam Comfort

SKU: 8759682
PRICE: $4549.92