Atcom
What is the market types used with MARCR Abta?
Inclusive/Multicentre
Which code is used to match the price for an Infant with a child seat?
A) PRFI/PRFD - Flight service line
B) PRII/PRID - Flight service line
C) BPD - Promotional offer
B) PRII/PRID - Flight service line
A customer called today to check if he can add Direct Debit to his booking, The Final payment is on the 15.07.25
What will you advise?
We cannot add DD as he is less than 3 instalments away from the final payment.
Customer called with GREEN ID&V, stating that the lead passenger is at work, and they can handle the booking, what would be the first thing to check?
Memo, NLA-NLDA
Customer came through to amend the booking dates for a holiday package, agent amended dates using "Amend transport pair"
Did the agent do the correct thing?
Incorrect process
Customer wanted to amend under flex to change second pax name and cancel the third pax, booking was made on the 10th of March.
What codes to be used
A) FFOS/CANS
B) AFOS/FANS
C) FFOS/FANS
C) FFOS/FANS
A customer called stating that the app Shows his instalment on the 23jun25, however the money had been taken from his account.
What can you advise?
The APP doesn't count the digital month you're in. the correct drop-down bill for the DD will be found on the confirmation email.
Customer is having errors trying to add premium club to the outbound only, agent advised as the error is online that means it is not available.
Is that the correct process?
Incorrect Process.
A customer wanted to add a new passenger on a flight-only booking, What would be the steps?
A) Menu - Amend Transport Pair
B) Menu - Amend Inclusive
C) Menu - Add Pax
C) Menu - Amend Transport Pair
What codes would be used for waiving amendment fees for a customer that was affected with a schedule change
What code to be used
A) AFOS
B) EFOS
C) FFOS
A) AFOS
A customer amended their booking today and their next instalment of £200 is on 25Jun25, which will be the first payment. What can we advise regarding the amendment fees?
A) Amendment fees will be added on the next direct instalment.
B) Amendment fees will be calculated on the following payment next month.
C) Amendment fees has to be paid on spot.
C) Amendment fees has to be paid on spot.
Customer called to cancel package booking, as he set up the direct debit with no deposit, he wanted to cancel FOC
What would be the correct option?
A) Cancelling with loss of full deposit of £200Pp/£250Pp
B) FOC Cancellation as there was no deposit paid
C) Cancel with loss of first deposit only.
A) Cancelling with loss of full deposit of £200Pp/£250Pp
For amending a multicentre package Cruise/Cruise, you go to "Amend Multicentre Only"
T or F
False
Customer called made a booking a week ago and amended yesterday, he wanted to amend the holiday date back to the original date, keeping the new hotel within the cooling-off period of 24 hours.
What codes to be used:
A) AFOS
B) FFOS
C) No amendment fees will be waived
C) No amendment fees will be waived
A customer called to check why the booking is not showing the recent payment of £300 as it says PENDING on his banking app under the DD as we passed the due date by 2 days.
What will you check on the system?
A) Atcom Payment page + to wait for 5 extra days
B) Direct Debit History page
C) Booking Memos
D) APEXX
A) Atcom Payment page + to wait for 5 extra days
*Check for any reversal*
Customer added infant with a child seat on a package holiday, called to check the infant baggage as he was advised he is allowed 30kg hold luggage.
Is that correct? And what would be the correct advice?
Incorrect.
Advise that once the infant has the child seat, they have the same default luggage of 10kg Hand luggage and 20/25kg Hold luggage.
Customer wanted to add a seat for his infant on a holiday package.
A) Flight service line - Menu - Add pax
B) Accommodation service line - Menu - Amend Inclusive
C) Flight service line - Menu - amend Transport pair
C) Flight service line - Menu - amend Transport pair
Customer called today to amend a flight only booking, created on the 02Apr2025
How much would the amendment fees be, what codes to be used?
A) Cancel FOC / CANS
B) No options available as inside the last 14 days.
C) Amendment for £50Pp - AFOS
D) Name Change, £25Pp. - No amount to be waived.
C) Amendment for £50Pp - AFOS
A customer called stating they should have had the payment taken this month on the 22nd May, however, they deactivated the DD on the 19th of May as they cannot afford to pay on the set date. But they noticed on the 22nd that the payment is taken, and then he stated that the payment is not reflected on the booking.
What should you advise?
Check if it's reversal and advice due to the hold date passing means we already authorized that payment, which means it will be taken regardless. It is not reflecting, it is due that we take about 5 working days to confirm the transaction is successful. It is going to be reversed due to insufficient funds. :D Good job to whoever gets this.
Customer wanted to cancel the second passenger on the booking, agent amended and advised that due to an error, the amendment cannot be done as the cruise only accepts minimum of 2 passengers in the cabin.
Is that correct? What would be the correct process to follow?
Incorrect.
We would need to price the booking without any extras, reprice the holiday using Undersell calculator to advise of the price of the pure holiday, if cx agrees, send to compliance to apply.