FIRE ALARM
What is the zone type of priority number for Fire Alarms?
FA 20
What is the zone type and priority number for Critcal Alarms?
25 CR
What is the zone type and priority number for LVM/AXIS alarms
15/36 VRM
What is the zone type and priority number for MAA?
30
Hold Up Button (HU)
Panic (PC)
Duress (DU)
Medical (MD)
When setting up a service ticket what MUST you advise the customer of?
Potential Service Charges
Name a fire alarm sensor and it's abbreviation
Water Flow (WF)
Smoke Detector (SD)
Heat Detector (HD)
Smoke Beam
Manual Pull Station (MPS)
Carbon Monoxide (CO)
Carbon Dioxide (CO2)
What reso do you use on critical alarms?
ALT + F2 - Industrial Mon/ Equip Mon
How do you view a video alarm?
Shift + F7
What are the procedures on a commercial Hold up/ Panic Alarm?
1. Dispatch PD
2. Timer for 1 hour
What do we do before the account goes active to ensure we are creating the best expectations for the customer and Bay Alarm?
14 Day Burn In
& Onboarding
What are the procedures for a non- waterflow residential fire alarm?
1. Call Premise
2. Dispatch FD
3. Call En list
4. Update FD
5. Timer 1hr
When would you need to verification when handling a critical alarm?
Only if customer wants to take a zone (s) offline or need wanting further account information
What are the procedures if a person is seen on camera?
1. Use Talk Down
2. Stamp Talk Down ( CTRL+ ALT+ U)
3.Dispatch PD
4. Call Premise
5. Call En list
6. Update PD
7. Timer for 1hour
What are the procedures for a residential panic alarm? And what must we get to disregard the alarm
1. Call the Premise
2. Dispatch PD
3. Timer for 1hr
*** Must get the codeword to disregard***
When calling for a follow up on a Fire Alarm or a MAA what is your main objectives?
1. Is everything ok
2. Do they know what caused they alarm
3. If zone not reset to walk them through a reset or set service
What are the procedures for a commercial fire alarm? (Remember it is the same procedures for carbon monoxide, carbon dioxide, and waterflow)
1. Dispatch FD
2. Call Premise
3. Call En List
4. Update FD
5. Timer 1hr (non-UL)/ 15min (UL)
What are the procedures for critical alarm?
1. Call Prem
2. Call En list
3. If not reset, timer for 1hour
What are the procedures is a video does not load?
1. Call the Premise
2. Call the En list
3. Dispatch PD/Security
4. Timer 1hour
What are the procedures for a Duress Alarm?
1. Check the B-screen to make sure they have the feature
2. Dispatch PD
3. Timer 1hour
What are the procedures for EV and why do we do that?
1. Call first 2 numbers on list
2. Dispatch PD
3. Notate PSXX EV & Park Signals (CTRL + ALT+ X)
4. Timer for 1min
When speaking with the customer what information do you need to get from them?
Is the person onsite? They must be onsite for us to cancel the fire department. We cannot assume everything is ok
Do they know what caused the alarm? They must have some idea what set the alarm off. If they don’t, we want to not only offer service but advise to keep the fire department en route to confirm everything is ok.
If a critical alarm is bypassed or reset, we don't have to make any calls to notify about it. TRUE OR FALSE
FALSE- Have to call on all critical alarms unless the FF notes state otherwise
What are 3 ways an LVM/AXIS system can be armed/disarmed ?
1. Through the Your6 app
2. DMP Integration
3. On a schedule
What is the difference between Carbon Monoxide and Carbon Dioxide?
Carbon Monoxide- colorless, odorless gas that cannot be detected without proper equipment. Exposure to this gas can cause headache, nausea and dizziness.
Carbon Dioxide- is a pungent smell and a sour taste. Safe in small amounts but in large quantiles it can be harmful
If a LVM system is integrated with a DMP system and the DMP system is disarmed but we are still getting alarm coming in from the LVM system. What should we do?
Call the Prem/ En list to advise of issue, offer to take the system offline or remote disarm, and set service for the issue.