Week 2- Game in the style of Jeopardy

Professionalism

100

"Here is what WE can do!"

Positive Framing 

200

"Legacy TWC USED to do that..."

Trap Words

300

Inaccurate Time Reporting

No Tolerance 

400

Heard, Seen, _____

Respected

500

_________ in a way that is not condescending. (Three words)

Check for understanding

Call Flow

100

A statement of understanding and or empathy if needed. (To show active listening.)

Acknowledge

200

Open, ______, Resolve, Close

Fact Finding

300

Spectrum TV App Payment

Self Help

400

Biller

Gateway

500

A request to take action with a third party due to a complain (BBB)

ECAF

Payments

100

$5

Agent Assisted Payment Fee

200

Moneygram

Third Party Payment

300

$25 (or maximum allowable by state law)

Returned Payment Fee

400

Checking or savings account

EFT 

500

$8.95

Late Fee

Co-Pilot

100

GEN3384

Standard Rate Chart for SPP and SPP 2.0

200

Late Fee Charges

GEN3122

300

SPP and NPP Channel Lineup Differences

GEN6758

400

Payment Types

GEN2549

500

Residential Scope of Support

GEN6675

Potpourri: A 2nd Helping

100

This service automatically identifies the location (service address) of the calling party to the 911 operator

E911

200

Limited Basic, over 50 additional networks in key genres (Family, Kids, Music, Faith-based, and Culture-rich networks)

Spectrum Lifestyle 

300

Limited Basic TV + music + 10 channels

Spectrum TV Choice 

400

$12.99 (one of these)

DVR

500

Limited Basic and up to 25 predetermined channels (based on market availability)

Spectrum TV Stream