RMS
LIT STATUS
529
CODE FOR OPTIMA ACCEPTED?
T/OA
INCENTIVES
ESC 11
What is a Do as it relates to the scorecard
A payment taken within 10 days of the promise to pay
In what timeframe does the code 0646 on the CA screen for a complaint need to be entered
ASAP
WHAT DOES DISMISSED WITHOUT PREJUDICE MEAN?
DISMISSED WITH ABILITY TO REFILE
PROMISE TO PAY
PP
the name of the business on a Small Business (SBS) account
ESC 06
If you are speaking to a supplemental cardholder (who is not the spouse), what do you need to inform them after you provide the balance?
You are not personally responsible for the balance on this account
If the account has not charged-off, what is the minimum acceptable 1st counteroffer
The Current amount
WHAT STATUS CODE IS BANK GARN?
732
COMPLAINT CODE
0646
LAST 4 OF SSN
ESC 10
POUNDAGE SCREEN
ESC 20
A program that allows the Consumer to bring the account back to Current or at least prevent from moving further into delinquency towards a potential charge-off
TRUE OR FALSE: WE CAN TELL CONSUMER THERE IS AN ACTIVE BANK LEVY
FALSE
DEBT VALIDATION CODE
9411
CAP TRAINING
ESC 09
What are the four scorecard categories
Utilization, Accounts Worked, Do, Compliance Defects
EXPLAIN OPTIMA
A program that allows the Consumer to get an application for a new Optima card after the balance in full is paid.
WHAT NEEDS TO BE GATHERED FOR F&C
Contact information, POE, Income, and Expenses
CODES FOR REINSTATEMENT?
T / HA
CA 3013
CHANGE SCHEDULED DUE DATE
SCREEN TO SEND FOR SLIP REMINDER TO MANAGER
ESC 01
What five things must you do before you provide a settlement counteroffer?
Obtain Consumer’s offer
Obtain their reason for delinquency/hardship
Obtain their F&C
Confirm account charged-off
Pitch payment on balance in full with an eligible program
3 BENEFITS OF REINSTATEMENT
GUARANTEED
POINTS BACK
CARD BACK