HIPAA
Call comes in IVRU, what do you still need to verify?
What is the patients full name and callers name
Offer before closing?
What is the survey
You must offer at least one with in the last 6 months of what on each call?
Retail to Mail
During your call your caller changes, what should be the first thing you do?
What is re-verify HIPAA with the new caller
What system should Refills or Renewals be processed in?
What is CSP
What can be use in replace of DOB or Zip code for Verification?
What is RX Number or Telephone number
Processing a FFF Patient states they take tablets, you only see vial. what do you do?
Advise your patient to have the MDO call in rx