LEGAL AND LEADERSHIP WISDOM
Connie Wu reminded us that if we “feel it in our gut” about something important at work, what should we do?
What is trust your instincts and document it?
What does CAF stand for?
What is Capital Acquisition Form?
What does EBITA stand for?
What is earnings before Interest, Taxes, and Amortization?
What are “low-hanging fruits” in patient satisfaction?
What is a simple, fast ways to make patients happier (e.g., warm greetings, clean rooms)?
In Who Moved My Cheese, what does the cheese represent?
What is the things we want in life — success, comfort, or stability?
Why is documenting even the smallest incident important for a leader?
What is it protects you and the organization if questions arise later?
What does CER stand for?
What is Capital Equipment Request?
What’s the difference between gross and net revenue?
What is gross is total income; net is what’s left after expenses?
What should we do when a patient is already happy with their care?
What is keep it going — reinforce positive experience and thank them?
What happens when the cheese is moved?
What is it represents change — something new that requires adaptation?
What’s the best practice when you’re unsure if something needs to be reported or written down?
What is document anyway — it’s better to have it than need it later?
Why is it important to follow the CAF and CER process?
What is to ensure approval, budget alignment, and accountability before spending?
What does Accounts Payable handle?
What is pay the bills, invoices, and vendor contracts?
What’s one key approach when handling a patient complaint?
What is listen, empathize, and take quick action?
Which characters represent people who resist change?
Who is hem and haw?
When dealing with a potential complaint, how should a leader act?
What is stay professional, document facts only, and escalate if needed?
What’s one key way to be successful in following operations at AHMC?
What is to Know the approval chain and follow corporate processes?
Why is following corporate finance and contract processes important?
What is To avoid legal, financial, or compliance issues?
Why is kindness important in leadership?
What is It builds trust, improves teamwork, and inspires others?
What lesson should leaders learn from the mice, Sniff and Scurry?
What is move quickly, adapt fast, and don’t overthink — just adjust?
What legal phrase reminds us that documentation is vital?
What is “If it isn’t documented, it didn’t happen"?
Who usually oversees operations in a hospital, ensuring departments run efficiently?
Who is the Chief Operating Officer (COO)?
What’s one example of a financial “red flag” that a leader should report immediately?
What is unapproved purchases or missing documentation?
What’s one measurable outcome of kindness in healthcare leadership?
What is improved Press Ganey scores and patient loyalty?
What’s the main leadership message of the book?
What is anticipate change, adapt to it early, and enjoy the process?