Easy
I need the confluence page for the BVC/DD scripting... where can I find that ?
Verify Bank Account
On the consumer statement task, the number is for McDonald's. What do I do next ?
Get a SUP note, then find a Credible phone number to proceed. IF none are found then we call the app on the original number and ask if they have access to the CR phone number.
APL gets paid bi-weekly, and their 3rd most recent pay stub has 27 hours, their 2nd MRPS has 80 hours, and their MRPS has 80 hours. Do we need a W2?
No, both their 2MRPS have 80 hours. Proceed as normal.
When should I post my needs note?
Preferably, just before the call ends.
On an IB call, there is an "Issuance failure", what do you do?
Panic, jk.
Confirm the BA on file with the APL verbally, if there is a discrepancy then we can have them send in a VC / Starter check. Last case, a BVC.
What confluence page can I find what documents are acceptable for VOR, and also name SIX different documents that can be used for VOR.
Verify Residence + Utility bill (gas, electric, water, sewer, internet, cable, landline, or cell phone) + Financial statement (bank statement, credit card statement, loan statement) + Driver’s license/State ID + W-2 + Pay stub + Lease agreement + Mortgage statement + County property tax records + Any 1099 (with the exception of handwritten)
You call the APL, their name is John Ringo, and John's spouse answers. How do you proceed with a TPA ? Also what confluence page is it from?
We have to do an AVC with John, then do the TPA script.
APL gives us a MRPS with a pay frequency of monthly, and their 164 hours, how do we proceed?
Zero out CGA and request a W2 if income qualifies
MRPS from the APL, you see a stipend for $8000, is this acceptable for CGA or YGA?
Neither. Can't use stipends.
APP has a Consumer Statement, HRFA, and an AVC. What can I do to clear all of them at once?
AVC on the Consumer Statement number (if none there then AVC on CR number)
What confluence page shows you the guidelines to accept documents? (hint: it's not VOR)
Document Review Guidelines
You see a deposit for $2500 with Lending club in their finicity data, but the bank account has two people on it. There is no PII with the deposit. When you call the APL they say it's for their spouse... what happens next?
All good! LS concern is cleared. We can take the APL for their word.
APL has two paystubs, one for their hourly pay and the other is a commission stub. How do we calculate income.
Regular IWS + calculate income, if qualifies then request the 2nd pay stub.
An APL calls in for an AVC on their credible phone number, do I do...
AVC questions right away
-or-
Send a 5 digit code
-or-
BVC/DD
Send a 5 digit code
For a name discrepancy, name three documents we can use to clear that.
For a SSA discrepancy, name a document we can use to clear it.
For a DOB discrepancy, name three documents we can use to clear it.
DL, ID, Passport, etc.
SSA Card
DL, ID, Passport, etc.
Name THREE examples that are NOT LS concerns, and what confluence page are they from?
Loan Stacking +
Lending partner is Upgrade + On Auto Refinance and Deposit applications + Loan deposit < $2,000 + Deposit > 60 days old from application submission date
Applicant has made statements about shopping for loans
“I also applied with Lending Club”
Business loans + 401k loans + Pension loans + Peer-to-peer lending + Applicant works for a lender/bank, and payroll deposits are present
Open trustdev drop down and look to make sure the same state is on both apps.
What is FOB? What is the process to clear FOB?
Escalate to SUP for a SUP NOTE, Complete a BVC DD or have the applicant add their bank account via Bank Authentication Vendor to verify the 2 most recent deposits for the income documents provided.
and
Follow the 4506-T Request procedure
While working a DEP account, you notice that there is a UBILL on file for Verizon, but it has a $457 PAST DUE amount. How do we proceed?
All good to use the VOR doc to clear VOR as we do not add income to DEP's.
APL only has hand written pay stubs for their job... what do I have to do ?
3 most recent, consecutive pay stubs + Verify deposits via BS, BVC DD, or Bank Authentication Vendor + Previous year W-2 (4506-T required)
What confluence page can we find the answer to the question, "what do I do if the app is fraud declined" ?
Related Applications
We call an APL to verify their ADR, and the APL states they live in a Hotel. How do we proceed?
Verify the address according to the existing acceptable methods + Update the application with the following standardized notation ***Hotel Address***
In 2023 the APL was W2 for John Deere, then in 2024, they are a 1099 contractor for John Deere. How do we proceed?
Ok to proceed with 1099 income calculations.
In the Fraud Review task, when do we worry about the number being red (unverified)?
Never. It's ok if it's unverified or red.
When do we need a MRBS for RMA?
When the giact code is not passing and their is a bank mismatch.