Check Calls
Ideally, when do we want to check call a driver?
2 hours prior to pickup to ensure OTP.
Name two benefits of automated tracking.
Creates visibility throughout a shipment
Provides a record of transit which is helpful for carriers when filing for accessorial
Allows us to be proactive with issues that come up during transit
Limits the number of check calls, saving time
True or False: Anyone can change a max buy?
False
Give an example of a problem.
Product not ready, TONU, Accident, Claim, Delivery Issue, Detention, Weather, etc.
Who is the President of Spot?
ACE (Andrew Elsener)
In Transit means the carrier has picked up the load and is enroute to delivery. What questions might we ask during this check call?
Current Location: (What is your current location?)
Hours of Service: (How long until you must take your 10-hour break?)
ETA to Receiver: (What is your ETA to the Shipper?)
What is an ELD?
A piece of electronic hardware attached to a commercial motor vehicle engine to record driving hours, miles traveled, etc.
Name at least 2 quick filters on the SHIPMENTS page.
Smart Search, Assigned, Location, Lane, Live, EQ History, With Rates
Sudden loss of air pressure in an inflatable tire, often accompanied by the sound of an explosion is what type of problem?
Tire Blowout
What qualifies as a food grade trailer?
Clean, Dry, Odorless, No Holes
Before we can dispatch a load, we need to obtain driver info. Driver info consists of six items what are they?
Driver Name
Driver Phone Number
Truck Number
Trailer Number
Empty Time
Empty Location
How often does Project 44 ping a truck?
Every 15 minutes
Where will a majority of Carriers you will find come from, especially on repeat lanes?
Lane History
Driver is running late to pickup is what kind of problem?
Pickup Issue
What are the two ways a Reefer can operate?
Continuous and Cycle Sentry
Any shipment not going straight into a production line, (ex: toilet paper going to Costco) is known as what?
Non-Production Freight
True or False: When we initially obtain driver information and enter it into RED, it automatically sends the driver a text message prompting them to download the application.
True
When do we make sure the Carrier received the Rate Con?
While they are still on the phone!
We have attempted contact and are unable to reach the carrier is what type of problem?
Unresponsive Carrier
What are the four ways to load pallets on a trailer?
Pin-wheeled
Straight
Turned
Weight Distribution
What is the unresponsive carrier protocol?
Call the driver 3 times
Call the dispatcher 3 times
Check the carrier profile for other contacts
Email the dispatcher and SMS text the driver.
Be sure to CC the AM/CSR
What will RED say if there is a ping made for a check call by automated tracking?
Native Device Location
What is a max buy in terms of the negotiation process?
THIS IS THE TARGET TO STOP NEGOTIATION, NOT WHERE YOU START THE NEGOTIATION.
The driver has been held over two hours at the shipper/receiver is known as what problem?
Detention
Who is the director of RED Technologies?
Ben Garvin