Cable
What are the 3 main packages we offer?
tv select, tv choice, tv essentials
What are the 3 main internet plans we offer & what are their speeds?
Plus 300, Ultra 500, Gig 940
How much is our voice service & how much is the international add on?
$19.99, $24.99
What is spectrum one?
Paid internet with free wifi and mobile service
What are the 3 plans we offer and what are their prices?
By The Gig $14 , Unlimited $29.99 , Unlimited Plus $39.99
What packages does the broadcasting fee get added to?
Tv select, choice
What are the PROMO prices for the 3 different int/wifi packages?
$54.99 , $74.99 , $94.99
How much is the backup battery?
$60
What is the BOGO promo?
Buy one line of service, get one free
What is the mobile activation fee?
$10
Can you use a cable box for all the cable packages we offer?
No, essentials you cannot
What are the STANDARD rates for the 3 different int/wifi packages?
$84.99 , $104.99 , $124.99
How many countries come included within the international plan?
70
If a customer has spectrum one, do they also qualify for the BOGO offer?
No, only one promo per customer
What are all the prices for mobile standalone?
BTG $14 , Unlimited $29.99 , Unlimited Plus $39.99
What are the PROMO prices for the 3 main cable packages?
What is fiber internet?
download/upload symmetrical
What needs to match for you to be able to port any phone number to a landline?
Rate center
If someone is adding one line, can they add a tablet to qualify for the BOGO?
No, tablets do not qualify for any of the free lines
What international benefits do we offer?
2000 minutes of calling to Mexico & Canada , free texting, charge for only what you use
What TV devices are compatible with the TV app? (5)
xbox one, apple tv, roku, samsung smart tv, xumo
What is the difference between a megabit and megabyte? Which term is used for internet speed?
Bit is speed, Byte is for data storage. Bit is for internet
What is TPV and how do you initiate it?
Third party verification, warm transfer/agreement initiator
A brand new customer has just called in to set up their bulk service (internet) and they need to add a home phone. Do they qualify for the free line of mobile because they added home phone?
No, the account has to be existing for at least 30 days before they qualify for the voice/mobile promo
What is the least expensive 5G smartphone we offer and how much is it?
Samsung Galaxy A14 5G, $5.55/mo or $199.99