Payment Processing
To avoid late fees customer must make their installment within their __________.
Grace Period
How much is the late fee for an Avant installment loan?
$25
Avant Loans can range between what amounts?
$2,000-$35,000
What does RPC stand for?
Right Party Contact
What disclosure should be read during both inbound and outbound call openings for a late customer?
Mini Miranda
How many days is the grace period for all Avant issued loans in California and Missouri?
15
A PIPP will reduce payments by ___ for six months.
50%
What is the range of APRs for Avant Personal Loans?
9.95%-35.99%
The preferred payment method to use when delivering the Facts on the Table is the ______.
Debit Card
Where should you go, on the call model, when working with an emotional customer?
Bridging
The maximum amount a current customer can pay using a credit or debit card is their regular installment amount. True or False?
True
A customer is eligible for a settlement when they are at least __ days late.
90
Do Avant Loans have an administration fee?
Yes, up to 4.75%.
The _____ ______ must be provided on every outbound call and to every new party entering a call.
Recording Disclosure
Specialists must provide the following mandatory script as part of Avoiding Early Termination: "You have a total amount due of $____ today. I can set that up with a debit card." True or False?
False
To process a request for a grace period, which workflow would you use?
Edit Payment Date Workflow
What are the three secured payment methods?
ACH, Debit Card, Credit Card
Which of the following is NOT a payment courtesy offered to customers?
One-time interest-free payment
What does POA stand for?
Power of Attorney
WAM stands for _______________.
When, Amount, Method
What does FSC stand for?
Full Schedule Change
What does PTP stand for?
Promise to Pay
Late fee forgiveness is offered to customers after how many consecutive, on-time payments are made?
3
Can you ever discuss account information on a call before the call is secured?
NO
If a customer is claiming that they have already sent their payment, what part of the call model should an agent go to?
Avoid Early Termination