Tickets Please
When you need to do troubleshooting you create this type of transaction...
What is a Technical Transaction?
This accessory only comes with the note series...
What is the S Pen?
"Hi, thank you for calling Samsung, my name is Jane. How can I assist you?"
What is a Call Opening?
"My phone keeps freezing and is now sluggish after downloading a new app." It would be good idea to put the phone in...
What is Safe Mode?
Samsung Pay, Samsung Health, Galaxy Store, SmartThings and more, these are all examples of these.
What are Samsung Apps?
This field relates to the issue that the customer is having...
What is the Symptom Codes field?
This series is meant to replace the Galaxy J series as the mid-tier, entry level phone line up...
What is Galaxy A series?
Using this method of probing will help the customer move towards a resolution.
What is asking clarifying/probing questions?
I unmounted my microSD card and checked my app issue report, the next thing I'm going to do is...
What is test in Safe Mode?
You can use this application to download apps such as smart tutor.
What is the Play Store?
Inquiry, steps taken, resources, outcome can be found in this section of GCIC
What is Customer Comments
This Galaxy Note phone has multiple device variants...
What is Galaxy Note 10?
Providing self help options like Samsung.com and user manuals is a good way to...
What is educate the caller?
Although 3rd party optimizers are available, you're better off using this built in maintenance application...
What is Device Care?
You can refer the customer to this department if you are having issues with the Samsung Account still being registered to an old email account.
What is Media Solutions?
I look like a floppy disk and I'm right above customer comments...
What is the save button icon?
This Galaxy Note phone was the only Note series device recalled in Samsung history...
What is Galaxy Note 7?
"Is there anything else I can do to assist you today?"
What is making sure all concerns are answered?
Clicking on me will free up storage space, close apps running in the background, detect high battery usage and app crashes...
What is Optimize Now?
This application is used to get the Model Code, IMEI, and Serial Number.
What is settings?
These identification numbers are NOT required for a technical transaction...
What are the IMEI and Serial numbers?
This A series device is the only one in the lineup to have a 25MP front facing camera...
What is Galaxy A50?
"Thank you for calling in and being the best part of Samsung"
What is branding Samsung?
To look for things like app crashes, and battery drains you can go to the home page of device care, click on the 3 dots and choose this option...
What is App Issue Report?
This application is used when you remote dial into their device to help troubleshoot.
What is Remote Call/Smart Tutor?