Business Operations
Daily activities that keep a business running
Business Operations
Tech that makes tasks faster/easier
Smart Tech
Communication that happens in real time
Synchronous
Letters in the 1980s
Email today
Company Netflix competed with
Netflix
Buying and selling online
E-commerce
Machine that learns and makes decisions
AI (Artificial Intelligence)
Communication that does not happen in real time
Asynchronous
Cash registers then
POS systems now
Year Netflix was founded
1997
Digital cash register system
POS (Point of Sale)
Store feature that replaces cashiers
Self-checkout
System that stores company knowledge
KMS (Knowledge Management System)
In-person meetings then
Zoom now
Blockbuster’s biggest mistake
Didn’t buy Netflix
Steps products take from factory to customer
Supply Chain
Custom ads based on your behavior
Personalization
Problem when there are too many messages
Information Overload
Filing cabinets then
Cloud / Google Drive now
Netflix feature that replaced late fees
Streaming
Example of transformed sales tool (1980s vs today)
Email / Online Ads / Digital Payments
Risk of using too much smart tech
Job Loss / Privacy
Newspaper ads then
Digital ads now
One word that explains why Netflix beat Blockbuster
Convenience / Innovation