week 2 training

Assays

100

Name 2 assays that are clia waived.

4plex plus,4plex,cov-2,strep-A,flu-rsv,flu

200

Name an assay that is not CLIA waived.

MRSA

300

Name the 3 types of collection method for 4plex plus (gxdx)

NP, Nasal Swab, Nasal Wash Aspirate

400

Name the amount of time a lab tech has after adding sample to a cartridge to process the sample for genexpert systems.

30 minutes

500

Name a vtm that is acceptable with 4plex plus but not with 4plex

eNAT

Case Types

100

A customer says I'm getting Hw failure on module A1

Complaint

200

What type of case do we need for "module failed xpert check and needs to be replaced"

Service Request

300

Daily Double 2x

Name the case type for this scenario.

Customers host is disconnected.  TS determined that it was an issue with LIS and cleared es buffer and restarted system. Issue was resolved.

Complaint

400

Name the case type for this scenario.

Cusotomer needs to know when their FSE will show up for an existing work order.

Feedback

500

Name the case type and category for this scenario.

Customer needs assistance loading adf.

Inquiry, Reagent

Systems

100

What is the maximum number of modules an infinity system can have

80

200

Name the part of the instrument that puts the cartridge into the module.

Gantry Arm

300

Name 3 types of issues that would be considered high priority for an infinity.

System in manual mode

System down

System 50% or more down.

400

How often should xpert check be done on an infinity.

Once a year

500

What letter in SFDC denotes that Infinity is an R2

S

SFDC

100

How many fields are there for AER

3

200

What is the correct category for reported failure " Cartridge pre-run leak"

Reagent

300

What is the correct Category and reported failure for this scenario.

Customers computer is running slowly.

Computer

Computer is Slow

400

What is the correct Category and reported failure for this scenario:  Customer is reporting printer will not print.

Accessory 

Printer Unable to Print

500

Name the category and reported failure for the following scenario:

Customer is unable to login to windows due to a touchscreen issue with their Genexpert Hub.

Genexpert Touchscreen Unit

TS unable to login to windows account.

Fun Facts

100

This person got a tick in her arm this week.

Iris

200

This person is so shy she had a friend who didnt think she could talk.

Mariana

300

This persons name means "Brave" in english.

Matheus

400

This person went to Costa Rica and tasted the pacific ocean.

Brian

500

This person ate Jalepeno Serrano and Cayenne peppers at last years Garden harvest

Reece