FLS Information
How many Guest Lists are there? What are they?
3 - Mart/Showroom, Outlet, and Call Center
What are the 5 Parts of the Sale?
Greeting, Qualifying, Presenting, Overcoming Objections, Closing
How do you search for vendor Information?
v:name of vendor
How much do you have to sell at the outlet to hit your benchmark?
6,000
Where do you go to find your commission?
NetSuite
What are our store hours?
MTWTH&S 8:30-5:30
Friday 8:30-7:00
What qualifies a customer for free white glove delivery?
The purchase of the protection plan and meeting the order minimum
How do you access a vendor's extranet information?
Go to NetSuite, Search the "V: Vendor Name", Extranet Link, Username, and Password
How much do you have to sell in rugs to hit your benchmark?
2500
What is the restocking fee for an international order?
50%
What is our restocking fee?
33%
What is important to remember when you are presenting?
NEVER turn your back on your customer
Where do you start a delivery method change task?
The Sales Order Page
How much do you have to sell in sleepland to hit your benchmark?
3800
What Product ID do you use in Order Entry to charge a customer to dispose of their mattress?
MATTDISP
Where do you go to send a client a Synchrony application and process Synchrony transactions?
Synchrony Business Center
What is the difference between a sales order and a purchase order?
Purchase Order: Generated from a sales order and sent to the manufacturer
Sales Order: A FLS document generated when a design consultant is creating an order for a customer.
What platform do you use to find vendor rep contact information?
NetSuite
What is the FLS Easy Care benchmark?
3.75%
What do the BCK, RTN, and SPO tag types mean?
BCK - Back Stock
RTN - Return
SPO - Special Order
Where can you find the delivery map?
IQ or Tab Room
What are the 5 Business Factors?
Project, Time, Shopping experience, Decision maker, Investment
How do you calculate the landed cost?
Wholesale Cost + Freight Factor (19%)
What do you get if you sell over $85,000 in one specific month?
Extra 1% Commission
What are the three groups in the customer service department?
Client Communications Specialist
Vendor Communications Specialist
Case Initiator