Know Your Site
What establishment can you find next to the company clinic?
Tim Horton's
In CSC, where can we locate the Next Phone button?
Gear Icon on the upper left of screen.
Delivered Not Received
Where is an ocean with no water?
On a map.
What is our Prime greeting?
"Thank you for being a Prime member!"
Where can you find the AMAZON Jeepney?
5th Floor Pantry
How do we contact DART via Chat?
Click "Contact Lead" button.
RML
Return Mailing Label
How many months have 28 days?
12
When authenticating a call, what are the 3 information we need to collect from the caller?
Account name, email address, & complete billing address.
Who is the Regional Training Manager for MNL12?
Marco Antonio Bautista
Where can we find the Concessions History?
Transactions page.
DART
Dynamic Andon Response Tool
What can you see once in a minute, twice in a moment, but never in a thousand years?
The letter M.
What is our probing question if a customer contacts about a DNR issue?
"Have you checked all possible locations where the item might be left?"
How many CS floors do we have?
7.
Which tab shows you the communications sent by the customer?
Seller Communications
TRACES
Transportation Concession Eligibility Service
There are 5 sisters in a room: Ann is reading a book, Margaret is cooking, Kate is playing chess, Marie is doing laundry. What is the fifth sister doing?
Playing Chess with Kate.
What are the details we need to provide if we refund an order?
Refund amount, refund timeframe and refund method.
What is the name of Amazon's CEO?
Andrew Jassy
Which button/link do you click to send an email with no HMD?
Send an email (with no HMD)
SYSKA
Stuff You Should Know About
Feed me, and it will give me life. But give me a drink and I will die. What am I?
Fire.
What are the 7 stages of the ideal Contact Flow in order?
Greet, Verify Security, Listen: Identify the Problem, Listen: Acknowledge, Research & Match, Solve, and Close.