Show:
APP
iPod
Networking
Windows
Apple Potpourri
100
This is what APP acronym means
What is Applecare Protection Plan
100
Press and hold the sleep/wake button until "slide to power off" appears, then slide to power off
What is Powering off iPod
100
DNS definition
What is Domain Name Server
100
Which versions of windows are supported by iTunes/iPod
What is XP,Vista,7
100
Where does one go to set up a screen saver password?
system preferences>security
200
This is how long the APP gives you coverage from the date of purchase
What is 2 years
200
ipod, clock, wifi signal, battery, play, vpn, alarm clock, bluetooth, locked and loading
What is located on the Status Bar
200
What are some common TCP/IP protocols?
HTTP, AFP, FTP, SMB, NFS, WebDAV
200
What Knowledge base article would you look at to find your scope of support for windows?
cp760
200
Turning off WIFI and bluetooth when not in use saves battery life.
True
300
Price paid for ASL can be applied toward the cost of APP
What is False
300
KB article would you use for an ipod touch when black spots appear while viewing video
What is TS1557
300
Where would you find the Mac address and IP address on a Mac?
System Preferences>Network>Advanced>Ethernet
300
How do you "safely remove hardware", such as an iPod that is plugged in that is in disc mode?
Right click "safely remove hardware" in the status bar located in the lower right of the screen.
300
What is a capture?
The way Apple finds examples of failing hardware issues for new product releases so Engineering can investigate them.
400
The group can you contact to alter dates of purchase.
What is Agreement Admin
400
accelerometer and ambient light
What are the sensors in the ipod touch?
400
What can you type in the address bar if a DNS name does not work?
An IP address
400
If you have to uninstall iTunes in Win XP, in what order to you uninstall the software components that are installed with iTunes?
1) iTunes 2) QuickTime 3) Apple Software Update 4) Apple Mobile Device Support 5) Bonjour  6) Apple Application Support (iTunes 9 or later) (HT1925)
400
Where can you direct customers to online self support?
apple.com/support
500
$39 and $59
What are the two cost for Applecare on iPod models
500
3.1.2
What is the current iPhone OS version available?
500
The standard which governs WIFI and WLAN communications.
What is 802.11
500
How do you start or stop services in XP and Vista?
XP - Start > Run > type in "services.msc" Vista - search for "msconfig" an choose the services tab
500
When should you contact Tier 2?
You need guidance on troubleshooting an issue
.You can't gain agreement within the first 5 minutes
.It's the third or greater call for the same issue
.Tier 2 already owns the case.
A customer needs a repeat repair.
A Knowledge Base article instructs you to escalate.
If you have a possible capture or emerging issue.
Whenever there is a safety issue with the product.