Account Inquiries
An online account our customers can use to store purchase history, save lists and projects.
What is MyLowe's?
When a truck from a store or XDT will bring a product from that location to a customers home.
What is "Lowe's Delivery"?
This is how long a customer usually has to return a Major Appliance.
What is 48 hours?
A refrigerator comes in these four basic types.
What is Side By Side, French Door, Top Freezer and Bottom Freezer?
This is how big a freezer should be per person in your household.
What is 2.5 Cubic Feet?
A private label card that allows our customers to charge their purchases and get discounts or special financing terms.
What is Lowe's Credit Card? (What is LAC, LCC)
A product is sent by FedEx or UPS in a package to a customers home.
What is "Shipping"? What is "Parcel Shipping"?
This is the normal standard return policy.
What is 90 Days?
This should be recommended or advised when purchasing a dishwasher.
What is Installation and Haul Away?
This is the thing that connects from the ceiling to a ceiling fan
What is a Downrod?
This allows our Military Veterans and Active Service members access to a discount as way of appreciating them for their serivce.
This is when a product will be sent by the company that makes the product.
This type of plant can be returned within a certain time.
What is Perennial and within 1 year?
This product can be gas or electric and is in your kitchen.
What is a "Range"?
Installation would be required on these home appliances.
What is Dishwasher, Gas Range, Gas Dryer and OTR Microwave?
This is a CRM that allows us to document calls, take certain actions, create interaction logs and cases and promise follow ups to our customers.
What is SalesForce Customer?
When a customer will go to the local store to get their product.
What is "Pickup"?
This is an amount that might be deducted from a return credit if something was a Special Order that was "custom"
What is a Restocking Fee? (What is 20% Restocking Fee)
A microwave that sits between your cabinets.
What is an OTR (Over The Range) Microwave?
Washers and Dryers can be put on this item to make them taller and provide storage space.
What is a pedestal?
This type of account is for Business Owners to have special online tools to manage their Business Purchases.
What is Lowe's PRO MVP? (What is Lowe's For Pros)
The product is not in stock and it has to be ordered.
What is SOS? (What is Special Order, What is Special Order Sales)
What is Lowe's Credit Card?
This product must be professionally installed because it requires plumbing and electrical work.
What is a Dishwasher?
This product should be sold with a refrigerator that has an icemaker.