OPUS
If caller doesn’t come through verified and doesn’t have card number, what must I press
Advanced options
Cm can earn 5xs points on any prepaid hotel even if it’s not FHR THC
True
What does STEER stand for
Sleep travel eat entertainment ride
You must open this at least once during the call to be compliant
Disclosures app
How much is the Uber credit? How is it disbursed
$200
$15 every month and $35 in December
If the cm ends up booking, I must manually create an event T or F . Elaborate … what must I do?
False . It’s system generated . I add my notes to the event id in action notes
Where must you do your bday recap
Initial search screen before shopping
A true prepaid rate has these three tags
Expedia , prepaid, deposit
If quoting price from the page where I’m seeing all hotels I must advise
“Has rates starting at “
If they don’t want FHR THC, what other chains can we offer so they can get some benefits. EXTRA 300 points if you can tell me the benefits they’d receive for each
Hilton
Marriott
These are the three authorized caller types I can select
Basic
AMT
Supp
After doing ACD and my search disappeares, how can I quickly retrieve it?
Clock (recall button)
What’s the phonetic alphabet for
T
A
D
W
Tango
Alpha
Delta
Whisky
For pay later cars, what must I advise?
Base, total, min paid days
Cm can only use $200 hotel credit if they
Prepay a FHR or THC
Where can I find cm hotel loyalty number, car rental loyalty number, passport info, tsa pre check info
Preferences
if cm wants to earn 5x points or redeem points, what rate must you select
Expedia prepaid
If the caller is listed as supp and amt what must you ask
Are you booking on your card or the primary cm card
Optional fees may apply
LHT
Where can I view the FHR or THC benefits (3 places)
Sabre (offers and benefits)
Chc article
MAPS 2.0
If you select this caller type , they have access to book and use the card or points of the basic
AMT
When you create, add , or delete something you MUST do this to ensure what you did is saved and it doesn’t revert back to what you previously had
Sign and save
Received from , ER
If time isn’t listed in cx policy, what should you say
It’s not listed but I recommend midnight LHT
When must the CMD be provided
Call placed on speaker
You’re speaking to someone in the background (3rd party)
When making outbound call to cm
CMs can book a max of how many rooms and receive FHR THC benefits
3