Grapevine Juice
We have one blush wine. What is it?
Sutter Home white zin
What makes up our turkey club?
Turkey, bacon, lettuce, tomato, mayo and 3 toasted slices of white bread
What is the magic minute?
The amount of time between the guest sitting down@ their table and their server greeting them.
What is the proper way to ladle soups or chowders into a bowl?
Stir the soup or chowderfrom the bottom, fill the ladle up once & pour into bowl to ensure equal qmounts of stock to broth
Bonus 100pts for anyone that knows the ladle is an 8oz ladle
What should be in your apron to start your shift?
A couple pens, a notebook and a bank of $20 to make change
What is our pinot noir?
Noble vines
We have a lobster roll and an xl lobster roll. What are the ounces for each?
5 oz and 10 oz
What does 2 bites or 2 minutes mean?
Server needs to check back to see how their table is doing within either guests first 2 bites or within 2 minutes of their food hitting the table.
Why? so we can fix anything immediately that may not be right, or get that condiment or refill that they are looking for
Oh no! Youre at service bar and you accidentally knocked over a drink, it spilled on the floor. What is the proper procedure for spills on the floor?
Stay with the spill to warn everyone walking by, enlist a friend walking by for help. Ask them to get the wet floor sign and a mop. Only once the spill is cleaned should you walk away. Safety first
Your guest just handed you their check with cash to pay. What is your response?
I'll be right back with your change
Fun fact, our sauvignon blanc comes from New Zealand. What brand is it?
Oyster Bay
Describe our GTS
Our homemade tuna on grilled rye, swiss cheese and lettuce
What does Full In/Full Out mean?
Make sure you always have something in your hands entering or leaving the kitchen
Your guest mentions they have a gluten allergy. They are looking to order a turkey dinner. What do you say and do now?
Tell the guest that can make that dish gluten free by omitting the gravy and stuffing. Manager should be notified that we have a gluten item going through so we can ensure it made properly, and lastly when ringing in make sure to hit the allergy button and select gluten
You are next to the soda machine and notice that a straw fell on the floor and theres an empty oyster cracker wrapper. What do you do?
You pick it up, it is everyone's job to keep the floor clear of debris. Not only is it unsightly, but someone could fall and get hurt.
Besides our house, what 2 cabernets do we have?
BV century cellars and Josh
What is in our honey mustard wrap?
Fried chicken fingers diced up, honey mustard, lettuce and tomato in our garlic herb wrap
What do you do if your table's food is taking longer than our ticket time standards?
Print up the slip and bring it to the expo or manager in the window to have them check on it
You guest is so hungry and wants something with a little heat, she's undecided between buf mac and buf fingers and is looking for your advice. Earlier in the conversation she mentioned her dislike for onions. What are you saying?
Suggest she go with the buf fingers and fries as our cheese sauce has diced onions in it
What is the correct way to get a soda?
Always tilt the glass to protect the carbonation
Other than our house, what 2 chardonnays do we carry?
Kendall jackson and 3 thieves
Describe our fire roasted chicken wrap
Blackened chicken breast, w/roasted red peppers, carmelized onions,mozz cheese and bistro sauce in our garlic herb wrap
What are Chelo's ticket time standards?
Drink-2 minutes
App-7 minutes
Entree-10 minutes
Dessert-4 minutes
What is the proper way to scoop ice cream?
Start at the sides and scoop around in a circle. Never scoop down the middle.
100 bonus points for the person that can explain that not scooping around the sides causes freezer burn quicker along the sides
You walk into the kitchen and notice there is an order up, it's not your table though. What should you do?
Tray up and run that order. Hot food goes out, and we help each other When it is your order, someone will do the same for you