You know this!
Jeff's Big Three
What is, Be where you're suppose to be, When you're suppose to be, Doing what you're suppose to be doing.
Choose me to see the ledger in CSG
What is dollar sign
Passives- Detractors- what is missing
What is a Promoter
customer payment center location
What is BAM
Text, email, verbal
What is customer Approval/ Consent
HD Tech fee is joined with what three:
HD box, HD DVR, HD DTA
1, 3 Good for me/ 2, 0 need a Hero
What is Tap Status
Caller ID -"UCID" comes with
What is CDV
EROne serviceability asks you to double check by searching for the address
Do/ Does/ Are/ Would you / How many
What are closed questions
The heart of what we do
What is customer centric/ experience
Three tabs that give you packages
What is available service/ available campaigns/ Offers
Listen-Learn-Act
What is NPS
Used to overcome objections
What is R.A.R.E.
Tool on Einstein to set up serviceability for new address
What is EROne
Always start a Sales conversation with this question
Channel Care
What is Truck Roll
recommended number of boxes that can be sent on a SIK
What is 3
Feature, Benefit and
What is Value/ Value Point
What is 3/ does not apply to DTA's
I am - Motion Sensor/ Wireless Keypad/ Touch Screen Controller/ Door or Window sensors
What is Xfinity Home Security
You would set this order up as a No Schedule if the customer could not pay you?
What is deposit
Don't run my credit- here is $50.00
What is Easy Enroll
How, What, Tell Me,
Open Ended quesitons
What is Voice to Go